Assembly Bill A7615A

2017-2018 Legislative Session

Relates to enacting the "save New York call center jobs act"

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Sponsored By

Archive: Last Bill Status - In Senate Committee Energy And Telecommunications Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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Bill Amendments

2017-A7615 - Details

See Senate Version of this Bill:
S6282
Current Committee:
Senate Energy And Telecommunications
Law Section:
Labor Law
Laws Affected:
Add Art 21 §§770 - 775, Lab L
Versions Introduced in Other Legislative Sessions:
2013-2014: A7144, S4434
2015-2016: A668, S3635
2019-2020: A567

2017-A7615 - Summary

Enacts the "save New York call center jobs act"; requires prior notice of relocation of call center jobs from New York to a foreign country; directs the commissioner of labor to maintain a list of employers who move call center jobs; prohibits loans or grants.

2017-A7615 - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   7615
 
                        2017-2018 Regular Sessions
 
                           I N  A S S E M B L Y
 
                                May 4, 2017
                                ___________
 
 Introduced  by  M.  of  A.  ROSENTHAL  --  read once and referred to the
   Committee on Ways and Means
 
 AN ACT to amend the public service law and the general business law,  in
   relation to call centers
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:

   Section 1. Section 65 of the public service law is amended by adding a
 new subdivision 16 to read as follows:
   16. (A) EVERY TELECOMMUNICATION SERVICE  PROVIDER  AND  THEIR  SUBSID-
 IARIES  FURNISHING  TRADITIONAL  LANDLINE TELEPHONE SERVICE, FIBER OPTIC
 SERVICE, VOICE OVER INTERNET PROTOCOL (VOIP), DATA  CIRCUITS,  CABLE  OR
 INTERNET  SERVICES  SHALL PROVIDE CALL CENTER SERVICE ASSISTANCE INCLUD-
 ING, BUT NOT LIMITED TO OPERATOR SERVICES, DIRECTORY ASSISTANCE  BUREAUS
 AND  CALL COMPLETION SERVICES FOR THE FOLLOWING:  (1) EXPLAINING COMPANY
 RATES, REGULATIONS, POLICIES, PROCEDURES,  EQUIPMENT,  CUSTOMER  SERVICE
 OPTIONS AND COMMON PRACTICES; (2) DETERMINING CUSTOMER FINANCIAL RESPON-
 SIBILITY,  REQUIRED  DEPOSITS,  BILLING  RATES,  OR HANDLING PAYMENT AND
 OTHER CREDIT ARRANGEMENTS SUCH AS OBTAINING DEPOSITS,  FINANCIAL  STATE-
 MENTS  AND  PAYMENT  PLANS;  (3)  TAKING  REQUESTS FOR NEW OR ADDITIONAL
 SERVICES, INCLUDING, BUT NOT LIMITED TO, EMERGENCY  SERVICE,  COMPLETING
 ASSISTANCE  WITH DIALING, USING CALLING CARDS, CONNECTING COLLECT CALLS,
 BUSY LINE VERIFICATION  OR  RELAY  CENTERS  FOR  THE  HEARING  IMPAIRED,
 PROVIDING REQUESTED LOCAL AND NATIONAL TELEPHONE NUMBERS, REVERSE NUMBER
 SEARCHES  AND TAKING REQUESTS FOR AND COMPLETING THE PUBLISHING AND NON-
 PUBLISHING OF A TELEPHONE NUMBER, AND PROVIDING ASSISTANCE  TO  PAYPHONE
 CUSTOMERS;  AND (4) PREPARING INSTALLATION AND REPAIR SERVICE ORDERS AND
 OBTAINING ACCESS TO SUBSCRIBER'S PREMISES.
   (B) NO TELECOMMUNICATION SERVICE PROVIDER AND THEIR SUBSIDIARIES SHALL
 CLOSE A CALL CENTER OR OTHER FACILITY PROVIDING THE CUSTOMER  ASSISTANCE
 SET FORTH IN PARAGRAPH (A) OF THIS SUBDIVISION OR RELOCATE SUCH CUSTOMER
 ASSISTANCE  TO  ANOTHER  AREA  OF  NEW YORK STATE OR OUTSIDE OF NEW YORK
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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2017-A7615A (ACTIVE) - Details

See Senate Version of this Bill:
S6282
Current Committee:
Senate Energy And Telecommunications
Law Section:
Labor Law
Laws Affected:
Add Art 21 §§770 - 775, Lab L
Versions Introduced in Other Legislative Sessions:
2013-2014: A7144, S4434
2015-2016: A668, S3635
2019-2020: A567

2017-A7615A (ACTIVE) - Summary

Enacts the "save New York call center jobs act"; requires prior notice of relocation of call center jobs from New York to a foreign country; directs the commissioner of labor to maintain a list of employers who move call center jobs; prohibits loans or grants.

2017-A7615A (ACTIVE) - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                  7615--A
 
                        2017-2018 Regular Sessions
 
                           I N  A S S E M B L Y
 
                                May 4, 2017
                                ___________
 
 Introduced  by  M.  of  A.  ROSENTHAL  --  read once and referred to the
   Committee on Ways and Means --  committee  discharged,  bill  amended,
   ordered reprinted as amended and recommitted to said committee
 
 AN  ACT  to  amend  the labor law, in relation to enacting the "save New
   York call center jobs act"

   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  Short  title. This act shall be known and may be cited as
 the "save New York call center jobs act".
   § 2. The labor law is amended by adding a new article 21  to  read  as
 follows:
                                ARTICLE 21
                    SAVE NEW YORK CALL CENTER JOBS ACT
 SECTION 770. DEFINITIONS.
         771. LIST OF RELOCATED CALL CENTERS.
         772. GRANTS, GUARANTEED LOANS AND TAX BENEFITS.
         773. PROCUREMENT CONTRACTS.
         774. STATE BENEFITS FOR WORKERS.
         775. NO PRIVATE RIGHT OF ACTION.
   § 770. DEFINITIONS. AS USED IN THIS ARTICLE:
   1.  THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPERATION WHEREBY
 EMPLOYEES RECEIVE PHONE CALLS OR OTHER ELECTRONIC COMMUNICATION FOR  THE
 PURPOSE OF PROVIDING CUSTOMER ASSISTANCE OR OTHER SERVICE.
   2.  (A)  THE  TERM  "EMPLOYER"  MEANS ANY BUSINESS ENTITY THAT EMPLOYS
 FIFTY OR MORE EMPLOYEES, EXCLUDING PART-TIME EMPLOYEES; OR FIFTY OR MORE
 EMPLOYEES THAT IN THE AGGREGATE WORK AT LEAST FIFTEEN HUNDRED HOURS  PER
 WEEK,  EXCLUDING  OVERTIME  HOURS,  FOR  THE  PURPOSE OF STAFFING A CALL
 CENTER.
   (B) THE TERM "PART-TIME EMPLOYEE" MEANS AN EMPLOYEE  WHO  IS  EMPLOYED
 FOR  AN  AVERAGE  OF  FEWER  THAN  TWENTY HOURS PER WEEK OR WHO HAS BEEN
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD11210-02-7
              

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