Assembly Bill A2038

2021-2022 Legislative Session

Relates to complaint handling procedures for customers of public utilities

download bill text pdf

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Archive: Last Bill Status - In Assembly Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2021-A2038 (ACTIVE) - Details

See Senate Version of this Bill:
S2744
Current Committee:
Assembly Rules
Law Section:
Public Service Law
Laws Affected:
Amd §43, Pub Serv L
Versions Introduced in Other Legislative Sessions:
2019-2020: A10682, S8301
2023-2024: A1745, S628

2021-A2038 (ACTIVE) - Summary

Relates to complaint handling procedures by the public service commission.

2021-A2038 (ACTIVE) - Bill Text download pdf

                            
 
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   2038
 
                        2021-2022 Regular Sessions
 
                           I N  A S S E M B L Y
 
                             January 14, 2021
                                ___________
 
 Introduced  by M. of A. DINOWITZ, SEAWRIGHT -- read once and referred to
   the Committee on Consumer Affairs and Protection
 
 AN ACT to amend the public service law, in relation to complaint  handl-
   ing procedures by the public service commission
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. Section 43 of the public service law, as added  by  chapter
 713  of  the  laws of 1981, subdivision 3 as added by chapter 686 of the
 laws of 2002, is amended to read as follows:
   § 43. Complaint handling procedures. 1. The commission shall  maintain
 regulations  for  the handling of [residential] ALL customer complaints,
 which at a minimum shall require that each utility or municipality:  (a)
 maintain procedures, AND PROVIDE A COPY OF THOSE PROCEDURES, AS AMENDED,
 TO  THE  COMMISSION, for prompt investigation of any complaint on a bill
 for gas, STEAM, or electric service rendered or a deposit  required  and
 for [prompt] reporting to the complainant [of] WITHIN: (I) FIFTEEN BUSI-
 NESS  DAYS  AFTER  the result of such investigation FOR A UTILITY CORPO-
 RATION; OR (II) THIRTY BUSINESS DAYS AFTER THE RESULT OF  SUCH  INVESTI-
 GATION  FOR  A  MUNICIPALITY. [If such] SUCH report [is made orally, the
 utility corporation or municipality shall offer the complainant  upon  a
 written  request the opportunity to receive the report in writing] SHALL
 BE IN WRITING AND PROVIDE ALL SUPPORTING DOCUMENTATION; (b)  inform  any
 complainant  [whose complaint is resolved in favor of the utility corpo-
 ration or municipality, in whole or in part,] of the availability of the
 commission's complaint handling procedures; (c) refrain from terminating
 service for nonpayment so long as a complaint is pending before a utili-
 ty, municipality or the commission and for fifteen days  thereafter,  or
 for  such  period  as  the  commission  for  good cause shall establish;
 provided however, that as a condition of continued  service  during  the
 pendency  of  any  such  dispute,  a  customer  shall pay the undisputed
 portions of any bill for service including bills for current  usage,  or
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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