S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   6981
 
                        2021-2022 Regular Sessions
 
                           I N  A S S E M B L Y
 
                              April 19, 2021
                                ___________
 
 Introduced by M. of A. CUSICK -- read once and referred to the Committee
   on Insurance
 
 AN ACT to amend the insurance law, in relation to creating a homeowners'
   bill  of  rights and a consumer guide on insuring against catastrophic
   loss caused by natural disasters
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The insurance law is amended by adding a new section 3444-a
 to read as follows:
   §  3444-A.  HOMEOWNERS'  BILL  OF  RIGHTS. (A) ANY INSURER THAT WRITES
 PERSONAL LINES INSURANCE OR COMMERCIAL  LINES  INSURANCE  POLICIES  THAT
 COVER  LOSS  OF  OR DAMAGE TO REAL PROPERTY, PERSONAL PROPERTY, OR OTHER
 LIABILITIES FOR LOSS OF OR DAMAGE TO PROPERTY SHALL, UPON  ISSUANCE  AND
 RENEWAL  OF ANY SUCH POLICY OR CONTRACT, PROVIDE TO AN INSURED OR POTEN-
 TIAL INSURED WRITTEN DETAILED  DISCLOSURE  IN  A  NOTICE  PRESCRIBED  OR
 APPROVED  BY THE SUPERINTENDENT DESCRIBING CLEARLY AND IN PLAIN LANGUAGE
 THE FOLLOWING:
   (1) ANY AND ALL COVERAGE  FOR  LOSS  CAUSED  BY  CERTAIN  OCCURRENCES,
 INCLUDING BUT NOT LIMITED TO FIRE, WIND, WINDSTORM, MUDSLIDE, HURRICANE,
 SNOW,  ICE,  WATER SURGE, OR FLOOD, COVERAGES PROVIDED UNDER THE POLICY,
 ANY LIMITATIONS ON OR EXCLUSIONS FROM COVERAGE, CIRCUMSTANCES THAT WOULD
 INVALIDATE COVERAGE UNDER THE POLICY, ANY  APPLICABLE  DEDUCTIBLES,  AND
 WHEN SUCH DEDUCTIBLES SHALL BE TRIGGERED;
   (2)  ALL  INFORMATION  RELATED TO CLAIMS INVESTIGATION AND PROCESSING,
 INCLUDING BUT NOT LIMITED TO THE PROCESS BY WHICH THE INSURED MAY FILE A
 CLAIM, ALL APPLICABLE TIME FRAMES REQUIRED BY LAW  AND  REGULATION,  ALL
 NECESSARY  PROOF  OF  LOSS INFORMATION AND OTHER INFORMATION THE INSURER
 MAY REQUIRE FROM THE INSURED, THE PROCESS BY WHICH THE INSURED MAY  FILE
 A COMPLAINT WITH THE DEPARTMENT, AND ANY OTHER INFORMATION DEEMED NECES-
 SARY BY THE SUPERINTENDENT;
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD06999-01-1
              

 A. 6981                             2
 
   (3) ANY AND ALL RIGHTS A CLAIMANT HAS UNDER THE LAWS AND POLICY WHEN A
 CLAIM IS DENIED OR WHEN THE CLAIMANT REJECTS A SETTLEMENT OFFER FROM THE
 INSURER, INCLUDING THEIR RIGHT TO FILE A COMPLAINT WITH THE DEPARTMENT;
   (4)  THAT  THE  PROVISIONS  OF  THIS POLICY MAY BE MODIFIED OR CHANGED
 PURSUANT TO STATE OR FEDERAL LAW WHEN A  LOCAL  STATE  OF  EMERGENCY  IS
 DECLARED  PURSUANT TO SECTION TWENTY-FOUR OF THE EXECUTIVE LAW, WHEN THE
 GOVERNOR DECLARES A DISASTER EMERGENCY PURSUANT TO SECTION  TWENTY-EIGHT
 OF  THE EXECUTIVE LAW, OR WHEN THE PRESIDENT OF THE UNITED STATES ISSUES
 A MAJOR DISASTER OR EMERGENCY DECLARATION  PURSUANT  TO  THE  ROBERT  T.
 STAFFORD  DISASTER RELIEF AND EMERGENCY ASSISTANCE ACT (P.L. 93-288) AND
 HOW THE INSURED MAY OBTAIN INFORMATION ABOUT ANY SUCH  MODIFICATIONS  OR
 CHANGES;
   (5)  INFORMATION ON HOW THE INSURED MAY CONTACT THE INSURER, INCLUDING
 THE INSURER'S BUSINESS HOURS, MAILING ADDRESS, PHONE NUMBER, FAX NUMBER,
 WEBSITE ADDRESS AND EMAIL; AND
   (6) INFORMATION ON HOW THE INSURED CAN OBTAIN THE  CONSUMER  GUIDE  ON
 INSURING  AGAINST CATASTROPHIC LOSSES CREATED BY THE DEPARTMENT PURSUANT
 TO SECTION THREE HUNDRED THIRTY-EIGHT OF  THIS  CHAPTER  AND  ANY  OTHER
 GUIDES, PAMPHLETS, OR OTHER INFORMATION THE DEPARTMENT HAS MADE PUBLICLY
 AVAILABLE THAT WOULD BE BENEFICIAL TO THE INSURED.
   (B)  IN  THE  EVENT  THAT  A  POLICY SUBJECT TO SUBSECTION (A) OF THIS
 SECTION DOES NOT INCLUDE COVERAGE FOR DAMAGE  AS  A  RESULT  OF  WEATHER
 CONDITIONS,  NATURAL  DISASTERS, OR OTHER OCCURRENCES, INCLUDING BUT NOT
 LIMITED TO FIRE, WIND, WINDSTORM, MUDSLIDE, HURRICANE, SNOW, ICE,  WATER
 SURGE,  OR  FLOOD,  THE  INSURER  OR  PRODUCER  SHALL, UPON ISSUANCE AND
 RENEWAL OF ANY SUCH POLICY OR CONTRACT, PROVIDE TO AN INSURED OR  POTEN-
 TIAL  INSURED  INFORMATION ON ANY ADDITIONAL COVERAGE OPTIONS, INCLUDING
 ADDITIONAL POLICIES AND RIDERS, THE NEW YORK PROPERTY  INSURANCE  UNDER-
 WRITING ASSOCIATION, THE COASTAL MARKET ASSISTANCE PROGRAM, THE NATIONAL
 FLOOD  INSURANCE  PROGRAM,  AND ANY OTHER OPTIONS AUTHORIZED BY STATE OR
 FEDERAL LAW.
   § 2. Paragraphs 7 and 8 of subsection  (a)  of  section  2601  of  the
 insurance  law, paragraph 7 as amended and paragraph 8 as added by chap-
 ter 458 of the laws of 2018, are amended and a new paragraph 9 is  added
 to read as follows:
   (7)  submitting  reasonably rendered claims to the independent dispute
 resolution process  established  under  article  six  of  the  financial
 services law; [or]
   (8)  artificially  deflating  or otherwise lowering cost data used for
 adjusted claims, or using cost data that  is  not  appropriate  for  the
 region  of  the state where the loss occurred; this shall include but is
 not limited to claims adjusted by a person  issued  a  temporary  permit
 pursuant  to subsection (n) of section two thousand one hundred eight of
 this chapter[.]; OR
   (9) KNOWINGLY MISREPRESENTING OR FAILING TO PROVIDE PERTINENT FACTS OF
 POLICY PROVISIONS TO CLAIMANTS AS REQUIRED  BY  SECTION  THREE  THOUSAND
 FOUR  HUNDRED  FORTY-FOUR-A  OF THIS CHAPTER AND NOT COMPLYING WITH SUCH
 POLICY PROVISIONS, INCLUDING ESTABLISHED TIME FRAMES FOR  INVESTIGATION,
 CLAIMS PROCESSING AND SETTLEMENT, AND PAYMENT OF CLAIMS.
   §  3. The insurance law is amended by adding a new section 338 to read
 as follows:
   § 338. CONSUMER GUIDE ON INSURING AGAINST CATASTROPHIC LOSSES. (A) SIX
 MONTHS AFTER THE EFFECTIVE DATE  OF  THIS  SECTION,  THE  SUPERINTENDENT
 SHALL  ISSUE  AND  UPDATE,  AS  NECESSARY,  A CONSUMER GUIDE ON INSURING
 AGAINST CATASTROPHIC LOSSES THAT SHALL CONTAIN COMPREHENSIVE INFORMATION

 A. 6981                             3
 
 WRITTEN IN PLAIN LANGUAGE IN A CLEAR AND UNDERSTANDABLE FORMAT,  INCLUD-
 ING THE FOLLOWING:
   (1)  THE  WAYS IN WHICH DIFFERENT TYPES OF WEATHER CONDITIONS, NATURAL
 DISASTERS, OR OTHER OCCURRENCES CAN CAUSE CATASTROPHIC LOSSES, INCLUDING
 BUT NOT LIMITED TO DAMAGE FROM FIRE, WIND, WINDSTORM,  MUDSLIDE,  HURRI-
 CANE, SNOW, ICE, EXTREME COLD, WATER SURGE, AND FLOOD;
   (2)  THE  TYPES  OF  INSURANCE AVAILABLE THAT PROVIDE COVERAGE AGAINST
 CATASTROPHIC LOSSES FOR BOTH HOMEOWNERS AND  BUSINESSES,  A  LISTING  OF
 COMPANIES THAT PROVIDE SUCH COVERAGE, AND RECOMMENDATIONS AS TO HOW BEST
 TO  SHOP FOR AND COMPARE PRICES, SERVICE AND QUALITY OF INSURANCE COVER-
 AGE;
   (3) A LIST OF THE EXCLUSIONS TYPICALLY  FOUND  IN  SUCH  COVERAGE  AND
 INFORMATION  ON  HOW A CONSUMER MAY OBTAIN COVERAGE FOR SUCH EXCLUSIONS,
 INCLUDING A LISTING OF COMPANIES  THAT  PROVIDE  SUCH  COVERAGE  AND  AN
 EXPLANATION OF, INFORMATION ON, AND THE TYPES OF COVERAGE AVAILABLE FROM
 THE  NEW  YORK  PROPERTY INSURANCE UNDERWRITERS ASSOCIATION, THE COASTAL
 MARKET ASSISTANCE PROGRAM, AND THE NATIONAL FLOOD INSURANCE PROGRAM, AND
 OTHER OPTIONS AUTHORIZED BY STATE OR FEDERAL LAW;
   (4) STEPS A CONSUMER CAN TAKE TO PREPARE FOR  A  NATURAL  DISASTER  OR
 OTHER CATASTROPHIC LOSS;
   (5)  STEPS  A CONSUMER CAN TAKE FOLLOWING A CATASTROPHIC LOSS IN ORDER
 TO FACILITATE THE TIMELY PROCESSING OF THE  CONSUMER'S  INSURANCE  CLAIM
 AND AN EXPLANATION OF POLICYHOLDERS' RIGHTS AS PROVIDED IN LAW AND REGU-
 LATION; AND
   (6)  A  DEPARTMENT  TOLL  FREE  CONSUMER  HOT-LINE AND WEBSITE ADDRESS
 THROUGH WHICH CONSUMERS MAY INITIATE  COMPLAINTS,  AND  REQUEST  GENERAL
 INFORMATION ABOUT INSURANCE.
   (B)  THE  REQUIREMENTS SET FORTH IN SUBSECTION (A) OF THIS SECTION MAY
 BE SATISFIED BY SEPARATE OR SUPPLEMENTAL PUBLICATIONS AND UPDATES.
   (C) THE SUPERINTENDENT SHALL  POST  THE  CONSUMER  GUIDE  ON  INSURING
 AGAINST CATASTROPHIC LOSSES ON THE DEPARTMENT'S WEBSITE.
   § 4. This act shall take effect immediately.