Assembly Bill A9402

2021-2022 Legislative Session

Relates to complaint procedures and retaining billing records for a certain period of time

download bill text pdf

Sponsored By

Archive: Last Bill Status - On Floor Calendar


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2021-A9402 (ACTIVE) - Details

See Senate Version of this Bill:
S9034
Law Section:
Public Service Law
Laws Affected:
Amd §§43, 71, 84 & 89-i, Pub Serv L
Versions Introduced in 2023-2024 Legislative Session:
A3683, S794, S8556

2021-A9402 (ACTIVE) - Summary

Relates to complaint procedures and retaining billing records for a period of eight years.

2021-A9402 (ACTIVE) - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   9402
 
                           I N  A S S E M B L Y
 
                               March 1, 2022
                                ___________
 
 Introduced by M. of A. PAULIN -- read once and referred to the Committee
   on Corporations, Authorities and Commissions
 
 AN  ACT to amend the public service law, in relation to complaint proce-
   dures and retaining billing records for a certain period of time
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:

   Section  1.  Subdivisions  2 and 3 of section 43 of the public service
 law, subdivision 2 as added by chapter 713  of  the  laws  of  1981  and
 subdivision  3  as added by chapter 686 of the laws of 2002, are amended
 and a new subdivision 4 is added to read as follows:
   2. The commission shall maintain regulations  for  complaint  handling
 procedures  including  complaints  with  respect to the negotiation of a
 deferred payment agreement  which  shall  include,  at  a  minimum:  (a)
 provision  for  investigation  and informal review and for appeal to the
 commission in its discretion; (b)  that  the  burden  of  proof  in  all
 proceedings  shall be on the utility corporation or municipality, except
 as otherwise  provided  by  the  commission  for  good  cause;  and  (c)
 provision  for  parties  to  receive  a  written  determination  of  any
 complaint, [upon request,] in plain and simple English,  which  determi-
 nation  shall  set forth the relevant facts established, the reasons for
 the determination, what actions must be taken and  what  further  proce-
 dures are available to a complainant.
   3.  The commission shall [use its best efforts to] complete its inves-
 tigation and review and to issue, within ninety days, its final  written
 determination of any appeal to it pursuant to this section.
   4. EACH UTILITY CORPORATION SUBJECT TO THIS ARTICLE SHALL RETAIN BILL-
 ING RECORDS FOR A PERIOD OF EIGHT YEARS FOR ALL CUSTOMERS.
   §  2. Section 89-i of the public service law, as amended by section 50
 of part A of chapter 62 of the laws of  2011,  is  amended  to  read  as
 follows:
   § 89-i.  Complaints as to price of water; investigation by commission;
 forms  of complaints. 1. Upon the complaint in writing of the mayor of a
 city, the trustees of a village or the town board of a town in  which  a
 person  or  corporation  is authorized to supply or distribute water for
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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