Assembly Bill A7324B

2023-2024 Legislative Session

Enacts the "New York State Resident Experience Act of 2024"

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Sponsored By

Current Bill Status - In Assembly Committee


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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Bill Amendments

2023-A7324 - Details

See Senate Version of this Bill:
S6932
Current Committee:
Assembly Rules
Law Section:
Executive Law
Laws Affected:
Add §170-h, Exec L

2023-A7324 - Summary

Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.

2023-A7324 - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   7324
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                               May 17, 2023
                                ___________
 
 Introduced by M. of A. McDONALD -- read once and referred to the Commit-
   tee on Governmental Operations
 
 AN  ACT to amend the executive law, in relation to enacting the New York
   State Citizen Experience Act of 2023
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:

   Section  1.  Short  title. This act shall be known and may be cited as
 the "New York State Citizen Experience Act of 2023"
   § 2. Legislative intent. The legislature finds that the New York state
 government serves the people of the state of New York and should seek to
 continually improve the provision of services based on citizen feedback.
 While many state  agencies,  offices,  and  programs  provide  excellent
 service  to  New  Yorkers,  there  are  many areas ripe for improvement,
 particularly  within  agencies  that  provide  extensive  citizen-facing
 services. Providing quality services to citizens improves the confidence
 of  New  Yorkers  in their government and helps agencies achieve greater
 impact  and  fulfill  their  missions.  Improving  service  to  citizens
 requires agencies to leverage technology, collect and share standardized
 data,  and develop customer-centered mindsets and service strategies. It
 is the legislature's belief that all agencies should strive  to  provide
 high-quality,  courteous, effective, and efficient services to New York-
 ers and seek to measure, collect, report, and utilize  metrics  relating
 to  the  experience of citizens interacting with agencies to continually
 improve provision of services to the people of the state of New York.
   § 3. The executive law is amended by adding a  new  section  171-a  to
 read as follows:
   §  171-A.  COLLECTION OF VOLUNTARY CITIZEN EXPERIENCE FEEDBACK. 1. FOR
 PURPOSES OF THIS SECTION, THE FOLLOWING TERMS SHALL HAVE  THE  FOLLOWING
 MEANINGS:
   (A)  "COVERED  AGENCY"  MEANS  AN AGENCY UNDER THE EXECUTIVE BRANCH OF
 STATE GOVERNMENT THAT PROVIDES OR  FUNDS  CITIZEN-FACING  SERVICES  THAT
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD11206-01-3
              

2023-A7324A - Details

See Senate Version of this Bill:
S6932
Current Committee:
Assembly Rules
Law Section:
Executive Law
Laws Affected:
Add §170-h, Exec L

2023-A7324A - Summary

Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.

2023-A7324A - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                  7324--A
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                               May 17, 2023
                                ___________
 
 Introduced by M. of A. McDONALD -- read once and referred to the Commit-
   tee  on Governmental Operations -- committee discharged, bill amended,
   ordered reprinted as amended and recommitted to said committee
 
 AN ACT to amend the executive law, in relation to enacting the New  York
   State Resident Experience Act of 2023

   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. Short title. This act shall be known and may  be  cited  as
 the "New York State Resident Experience Act of 2023".
   § 2. Legislative intent. The legislature finds that the New York state
 government serves the people of the state of New York and should seek to
 continually  improve  the  provision of services based on resident feed-
 back.  While many state agencies, offices, and programs  provide  excel-
 lent  service to New Yorkers, there are many areas ripe for improvement,
 particularly within  agencies  that  provide  extensive  resident-facing
 services.  Providing  quality  services to residents improves the confi-
 dence of New Yorkers in their  government  and  helps  agencies  achieve
 greater  impact  and fulfill their missions. Improving services to resi-
 dents requires agencies to leverage technology, collect and share stand-
 ardized data, and develop customer-centered mindsets and service strate-
 gies. It is the legislature's belief that all agencies should strive  to
 provide  high-quality,  courteous,  effective, and efficient services to
 New Yorkers and seek to measure, collect, report,  and  utilize  metrics
 relating  to  the  experience  of residents interacting with agencies to
 continually improve provision of services to the people of the state  of
 New York.
   §  3.  The  executive  law is amended by adding a new section 170-g to
 read as follows:
   § 170-G. COLLECTION OF VOLUNTARY RESIDENT EXPERIENCE FEEDBACK. 1.  FOR
 PURPOSES  OF  THIS SECTION, THE FOLLOWING TERMS SHALL HAVE THE FOLLOWING
 MEANINGS:
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD11206-03-3
              

2023-A7324B (ACTIVE) - Details

See Senate Version of this Bill:
S6932
Current Committee:
Assembly Rules
Law Section:
Executive Law
Laws Affected:
Add §170-h, Exec L

2023-A7324B (ACTIVE) - Summary

Requires state agencies to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to improve provision of services to the people of the state, and to provide a biannual report to the governor and legislature.

2023-A7324B (ACTIVE) - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                  7324--B
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                               May 17, 2023
                                ___________
 
 Introduced by M. of A. McDONALD -- read once and referred to the Commit-
   tee  on Governmental Operations -- committee discharged, bill amended,
   ordered reprinted as amended and  recommitted  to  said  committee  --
   recommitted  to the Committee on Governmental Operations in accordance
   with Assembly Rule 3, sec. 2 -- committee  discharged,  bill  amended,
   ordered reprinted as amended and recommitted to said committee
 
 AN  ACT to amend the executive law, in relation to enacting the New York
   State Resident Experience Act of 2024
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  Short  title. This act shall be known and may be cited as
 the "New York State Resident Experience Act of 2024".
   § 2. Legislative intent. The legislature finds that the New York state
 government serves the people of the state of New York and should seek to
 continually improve the provision of services based  on  resident  feed-
 back.    While many state agencies, offices, and programs provide excel-
 lent service to New Yorkers, there are many areas ripe for  improvement,
 particularly  within  agencies  that  provide  extensive resident-facing
 services. Providing quality services to residents  improves  the  confi-
 dence  of  New  Yorkers  in  their government and helps agencies achieve
 greater impact and fulfill their missions. Improving services  to  resi-
 dents requires agencies to leverage technology, collect and share stand-
 ardized data, and develop customer-centered mindsets and service strate-
 gies.  It is the legislature's belief that all agencies should strive to
 provide high-quality, courteous, effective, and  efficient  services  to
 New  Yorkers  and  seek to measure, collect, report, and utilize metrics
 relating to the experience of residents  interacting  with  agencies  to
 continually  improve provision of services to the people of the state of
 New York.
   § 3. The executive law is amended by adding a  new  section  170-h  to
 read as follows:

  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD11206-04-4
              

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