Senate Bill S6328B

2023-2024 Legislative Session

Prevents the displacement of call center workers who provide call center services for the government in certain circumstances

download bill text pdf

Sponsored By

Current Bill Status Via A8939 - Passed Senate


  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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Bill Amendments

co-Sponsors

2023-S6328 - Details

See Assembly Version of this Bill:
A8939
Law Section:
Labor Law
Laws Affected:
Add Art 21-B §§790 - 794, Lab L
Versions Introduced in 2021-2022 Legislative Session:
A7305

2023-S6328 - Summary

Prevents the displacement of call center workers who provide call center services for the government in certain circumstances; provides protections for call center workers when contracts with call center contractors are terminated; requires new call center contractors to hire existing call center workers; protects collective bargaining agreements.

2023-S6328 - Sponsor Memo

2023-S6328 - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   6328
 
                        2023-2024 Regular Sessions
 
                             I N  S E N A T E
 
                              April 14, 2023
                                ___________
 
 Introduced by Sens. RAMOS, COONEY, GOUNARDES, HARCKHAM, MANNION, RIVERA,
   SKOUFIS  --  read  twice  and  ordered printed, and when printed to be
   committed to the Committee on Labor
 
 AN ACT to amend the labor law, in relation to preventing  the  displace-
   ment  of  call center workers who provide call center services for the
   government in certain circumstances
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  The  labor law is amended by adding a new article 21-B to
 read as follows:
                               ARTICLE 21-B
            PROTECTION OF CALL CENTER WORKERS FROM DISPLACEMENT
 SECTION 790. DEFINITIONS.
         791. TERMINATED CALL CENTER CONTRACT.
         792. ENTERING INTO A CALL CENTER CONTRACT.
         793. REMEDIES.
         794. NO CONFLICT WITH COLLECTIVE BARGAINING AGREEMENTS.
   § 790. DEFINITIONS. AS USED IN THIS ARTICLE:
   1. THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPERATION IN WHICH
 EMPLOYEES RECEIVE PHONE CALLS OR OTHER COMMUNICATIONS,  INCLUDING  ELEC-
 TRONIC  COMMUNICATIONS  FOR THE PURPOSE OF PROVIDING CUSTOMER ASSISTANCE
 OR FOR RELATED SERVICES SUPPORTIVE OF BUSINESS PROCESSES.
   2. THE TERM "CALL CENTER CONTRACT" MEANS A  CONTRACT  WITH  A  GOVERN-
 MENTAL  BODY, OR A SUBCONTRACT WITH AN ENTITY THAT HAS A CONTRACT WITH A
 GOVERNMENTAL BODY, PURSUANT  TO  WHICH  THE  CONTRACTOR  FURNISHES  CALL
 CENTER SERVICES FOR THE BENEFIT OF THE GOVERNMENTAL BODY.
   3.  THE  TERM  "GOVERNMENTAL  BODY" MEANS THE STATE OF NEW YORK OR ANY
 POLITICAL SUBDIVISION THEREOF, AND ANY PUBLIC AUTHORITY OR PUBLIC  BENE-
 FIT CORPORATION IN THE STATE OF NEW YORK.
   4.  THE  TERM  "CALL  CENTER  EMPLOYEE"  MEANS  ANY PERSON EMPLOYED TO
 PERFORM CALL CENTER SERVICES WHO HAS BEEN  REGULARLY  ASSIGNED  TO  SUCH
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD06817-01-3
              

co-Sponsors

2023-S6328A - Details

See Assembly Version of this Bill:
A8939
Law Section:
Labor Law
Laws Affected:
Add Art 21-B §§790 - 794, Lab L
Versions Introduced in 2021-2022 Legislative Session:
A7305

2023-S6328A - Summary

Prevents the displacement of call center workers who provide call center services for the government in certain circumstances; provides protections for call center workers when contracts with call center contractors are terminated; requires new call center contractors to hire existing call center workers; protects collective bargaining agreements.

2023-S6328A - Sponsor Memo

2023-S6328A - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                  6328--A
     Cal. No. 530
 
                        2023-2024 Regular Sessions
 
                             I N  S E N A T E
 
                              April 14, 2023
                                ___________
 
 Introduced  by Sens. RAMOS, BRESLIN, BROUK, CHU, CLEARE, COONEY, FERNAN-
   DEZ, GONZALEZ, GOUNARDES, HARCKHAM, HINCHEY,  HOYLMAN-SIGAL,  JACKSON,
   KAVANAGH,  MANNION,  MARTINEZ, MATTERA, MURRAY, PALUMBO, RIVERA, SALA-
   ZAR, SCARCELLA-SPANTON, SERRANO,  SKOUFIS,  WEBB  --  read  twice  and
   ordered  printed, and when printed to be committed to the Committee on
   Labor -- recommitted to the Committee  on  Labor  in  accordance  with
   Senate  Rule  6,  sec.  8  --  reported favorably from said committee,
   ordered to first and second report, ordered to a third reading, passed
   by Senate and delivered to the Assembly, recalled, vote  reconsidered,
   restored  to  third  reading, amended and ordered reprinted, retaining
   its place in the order of third reading
 
 AN ACT to amend the labor law, in relation to preventing  the  displace-
   ment  of  call center workers who provide call center services for the
   government in certain circumstances
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  The  labor law is amended by adding a new article 21-B to
 read as follows:
                               ARTICLE 21-B
            PROTECTION OF CALL CENTER WORKERS FROM DISPLACEMENT
 SECTION 790. DEFINITIONS.
         791. TERMINATED CALL CENTER CONTRACT.
         792. ENTERING INTO A CALL CENTER CONTRACT.
         793. ENFORCEMENT.
         794. NO CONFLICT WITH COLLECTIVE BARGAINING AGREEMENTS.
   § 790. DEFINITIONS. AS USED IN THIS ARTICLE:
   1. THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPERATION IN WHICH
 EMPLOYEES RECEIVE PHONE CALLS OR OTHER COMMUNICATIONS,  INCLUDING  ELEC-
 TRONIC  COMMUNICATIONS  FOR THE PURPOSE OF PROVIDING CUSTOMER ASSISTANCE
 OR FOR RELATED SERVICES SUPPORTIVE OF BUSINESS PROCESSES.
   2. THE TERM "CALL CENTER CONTRACT" MEANS A  CONTRACT  WITH  A  GOVERN-
 MENTAL  BODY, OR A SUBCONTRACT WITH AN ENTITY THAT HAS A CONTRACT WITH A
 GOVERNMENTAL BODY, PURSUANT  TO  WHICH  THE  CONTRACTOR  FURNISHES  CALL
 CENTER SERVICES FOR THE BENEFIT OF THE GOVERNMENTAL BODY.
              

co-Sponsors

2023-S6328B (ACTIVE) - Details

See Assembly Version of this Bill:
A8939
Law Section:
Labor Law
Laws Affected:
Add Art 21-B §§790 - 794, Lab L
Versions Introduced in 2021-2022 Legislative Session:
A7305

2023-S6328B (ACTIVE) - Summary

Prevents the displacement of call center workers who provide call center services for the government in certain circumstances; provides protections for call center workers when contracts with call center contractors are terminated; requires new call center contractors to hire existing call center workers; protects collective bargaining agreements.

2023-S6328B (ACTIVE) - Sponsor Memo

2023-S6328B (ACTIVE) - Bill Text download pdf

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                  6328--B
     Cal. No. 530
 
                        2023-2024 Regular Sessions
 
                             I N  S E N A T E
 
                              April 14, 2023
                                ___________
 
 Introduced  by Sens. RAMOS, BRESLIN, BROUK, CHU, CLEARE, COONEY, FERNAN-
   DEZ, GONZALEZ, GOUNARDES, HARCKHAM, HINCHEY,  HOYLMAN-SIGAL,  JACKSON,
   KAVANAGH,  MANNION,  MARTINEZ, MATTERA, MURRAY, PALUMBO, RIVERA, SALA-
   ZAR, SCARCELLA-SPANTON, SERRANO,  SKOUFIS,  WEBB  --  read  twice  and
   ordered  printed, and when printed to be committed to the Committee on
   Labor -- recommitted to the Committee  on  Labor  in  accordance  with
   Senate  Rule  6,  sec.  8  --  reported favorably from said committee,
   ordered to first and second report, ordered to a third reading, passed
   by Senate and delivered to the Assembly, recalled, vote  reconsidered,
   restored  to  third  reading, amended and ordered reprinted, retaining
   its place in the order of third reading -- again amended  and  ordered
   reprinted, retaining its place in the order of third reading
 
 AN  ACT  to amend the labor law, in relation to preventing the displace-
   ment of call center workers who provide call center services  for  the
   government in certain circumstances
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:

   Section 1. The labor law is amended by adding a new  article  21-B  to
 read as follows:
                               ARTICLE 21-B
            PROTECTION OF CALL CENTER WORKERS FROM DISPLACEMENT
 SECTION 790. DEFINITIONS.
         791. TERMINATED CALL CENTER CONTRACT.
         792. ENTERING INTO A CALL CENTER CONTRACT.
         793. ENFORCEMENT.
         794. NO CONFLICT WITH COLLECTIVE BARGAINING AGREEMENTS.
   § 790. DEFINITIONS. AS USED IN THIS ARTICLE:
   1. THE TERM "CALL CENTER" MEANS A FACILITY OR OTHER OPERATION IN WHICH
 EMPLOYEES  RECEIVE  PHONE CALLS OR OTHER COMMUNICATIONS, INCLUDING ELEC-
 TRONIC COMMUNICATIONS FOR THE PURPOSE OF PROVIDING  CUSTOMER  ASSISTANCE
 OR FOR RELATED SERVICES SUPPORTIVE OF BUSINESS PROCESSES.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
              

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