S T A T E O F N E W Y O R K
________________________________________________________________________
6803
2023-2024 Regular Sessions
I N S E N A T E
May 10, 2023
___________
Introduced by Sen. GONZALEZ -- read twice and ordered printed, and when
printed to be committed to the Committee on Energy and Telecommuni-
cations
AN ACT to amend the public service law and the general business law, in
relation to termination of certain utility services
THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
BLY, DO ENACT AS FOLLOWS:
Section 1. Short title. This act shall be known and may be cited as
the "consumer utility protections during investigations act" or the
"CUPDI act".
§ 2. Section 2 of the public service law is amended by adding a new
subdivision 30 to read as follows:
30. THE TERM "INVESTIGATION," WHEN USED IN THIS CHAPTER, SHALL MEAN A
FORMAL PROCEEDING CONDUCTED BY THE COMMISSION TO EXAMINE THE POLICIES,
PRACTICES, RATES, CHARGES, SERVICES, FACILITIES, OPERATIONS, OR MANAGE-
MENT OF A PUBLIC UTILITY CORPORATION OR TO DETERMINE COMPLIANCE WITH ANY
LAW, RULE, REGULATION, ORDER OR TARIFF APPLICABLE TO SUCH UTILITY.
"INVESTIGATION" SHALL INCLUDE THOSE CONDUCTED PURSUANT TO SECTIONS
SEVENTY-ONE AND EIGHTY-NINE-I OF THIS CHAPTER.
NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS CHAPTER, "INVESTI-
GATION," AS DEFINED IN THIS SUBDIVISION SHALL NOT INCLUDE COMMISSION
INQUIRIES TRIGGERED BY AN INDIVIDUAL CUSTOMER COMPLAINT FILED PURSUANT
TO SECTION FORTY-THREE OF THIS CHAPTER.
§ 3. Subdivision 2 of section 32 of the public service law is amended
by adding five new paragraphs (e), (f), (g), (h) and (i) to read as
follows:
(E) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, UTILITY SERVICE SHALL NOT BE TERMINATED TO RESIDENTIAL OR
COMMERCIAL ACCOUNTS FOR NON-PAYMENT OF AN OVERDUE CHARGE FROM THE
COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL ONE HUNDRED TWENTY
DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAVE BEEN PUBLISHED AND A
EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
[ ] is old law to be omitted.
LBD07069-07-3
S. 6803 2
DETERMINATION HAS BEEN ISSUED BY THE COMMISSION. NOTHING IN THIS SECTION
SHALL PROHIBIT A UTILITY CORPORATION OR MUNICIPALITY FROM DISCONNECTING
SERVICE NECESSARY TO PROTECT THE HEALTH AND SAFETY OF CUSTOMERS AND THE
PUBLIC.
(F) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, NO UTILITY CORPORATION OR MUNICIPALITY SHALL CHARGE, COLLECT,
OR BE ALLOWED TO RECOVER OVERDUE CHARGES FROM RESIDENTIAL OR COMMERCIAL
CUSTOMERS FROM THE COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL
ONE HUNDRED TWENTY DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAS
BEEN PUBLISHED AND A DETERMINATION HAS BEEN ISSUED BY THE COMMISSION.
(G)(I) WITHIN THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION,
BOTH THE UTILITY CORPORATION AND THE DEPARTMENT SHALL INFORM RESIDENTIAL
AND COMMERCIAL CUSTOMERS OF SUCH INVESTIGATION AND PAUSE ON ANY OVERDUE
CHARGES.
(II) FORMS OF REQUIRED COMMUNICATION THAT SHALL BE MADE TO ALL RESI-
DENTIAL AND COMMERCIAL CUSTOMERS SHALL INCLUDE BUT NOT BE LIMITED TO
LETTERS, NOTICES ON UTILITY BILLS, PHONE CALLS, AND UPDATES ON THE
PUBLIC WEBSITE FOR THE DEPARTMENT AND UTILITY CORPORATION OR MUNICI-
PALITY BEING INVESTIGATED. THE UTILITY CORPORATION OR MUNICIPALITY BEING
INVESTIGATED IS ALSO REQUIRED TO ADVERTISE IN ITS LOCAL NEWSPAPER WITHIN
THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION.
(H) IN THE EVENT THE SERVICE TO A RESIDENTIAL OR COMMERCIAL CUSTOMER
IS TERMINATED WITHOUT SUCH NOTICE AND CHARGED OVERDUE FEES, THE CUSTOMER
IS ENTITLED TO TREBLE DAMAGES.
(I) ANY OVERDUE CHARGES INCURRED BY A UTILITY CORPORATION OR MUNICI-
PALITY PURSUANT TO THIS SECTION SHALL NOT BE RECOVERABLE FROM RATEPAY-
ERS.
§ 4. Subdivision 3-b of section 89-b of the public service law is
amended by adding five new paragraphs (d), (e), (f), (g) and (h) to read
as follows:
(D) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, UTILITY SERVICE SHALL NOT BE TERMINATED AND NO WATER-WORKS
CORPORATION SHALL TERMINATE OR DISCONNECT THE SUPPLY OF WATER TO RESI-
DENTIAL OR COMMERCIAL ACCOUNTS FOR NON-PAYMENT OF AN OVERDUE CHARGE FROM
THE COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL ONE HUNDRED TWEN-
TY DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAVE BEEN PUBLISHED AND
A DETERMINATION HAS BEEN ISSUED BY THE COMMISSION. NOTHING IN THIS
SECTION SHALL PROHIBIT A UTILITY CORPORATION OR MUNICIPALITY FROM
DISCONNECTING SERVICE NECESSARY TO PROTECT THE HEALTH AND SAFETY OF
CUSTOMERS AND THE PUBLIC.
(E) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, NO WATER-WORKS CORPORATION SHALL CHARGE, COLLECT, OR BE
ALLOWED TO RECOVER OVERDUE CHARGES FROM RESIDENTIAL OR COMMERCIAL
CUSTOMERS FROM THE COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL
ONE HUNDRED TWENTY DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAS
BEEN PUBLISHED AND A DETERMINATION HAS BEEN ISSUED BY THE COMMISSION.
(F) (I) WITHIN THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION,
BOTH THE UTILITY CORPORATION AND THE DEPARTMENT SHALL INFORM RESIDENTIAL
AND COMMERCIAL CUSTOMERS OF SUCH INVESTIGATION AND PAUSE ON ANY OVERDUE
CHARGES.
(II) FORMS OF REQUIRED COMMUNICATION THAT SHALL BE MADE TO ALL RESI-
DENTIAL AND COMMERCIAL CUSTOMERS SHALL INCLUDE BUT NOT BE LIMITED TO
LETTERS, NOTICES ON UTILITY BILLS, PHONE CALLS, AND UPDATES ON THE
PUBLIC WEBSITE FOR THE DEPARTMENT AND UTILITY CORPORATION OR MUNICI-
PALITY BEING INVESTIGATED. THE UTILITY CORPORATION OR MUNICIPALITY BEING
S. 6803 3
INVESTIGATED IS ALSO REQUIRED TO ADVERTISE IN ITS LOCAL NEWSPAPER WITHIN
THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION.
(G) IN THE EVENT THE SERVICE TO A RESIDENTIAL OR COMMERCIAL CUSTOMER
IS TERMINATED WITHOUT SUCH NOTICE AND CHARGED OVERDUE FEES, THE CUSTOMER
IS ENTITLED TO TREBLE DAMAGES.
(H) ANY OVERDUE CHARGES INCURRED BY A WATER-WORKS CORPORATION PURSUANT
TO THIS SECTION SHALL NOT BE RECOVERABLE FROM RATEPAYERS.
§ 5. Section 89-l of the public service law is amended by adding two
new subdivisions 3 and 4 to read as follows:
3. (A) NO MUNICIPALITY SHALL TERMINATE OR DISCONTINUE SERVICE TO, OR
PLACE, SELL OR ENFORCE A LIEN OF THE REAL PROPERTY OF ANY RESIDENTIAL OR
COMMERCIAL CUSTOMER FOR THE NONPAYMENT OF BILLS, TAXES OR FEES AND NO
BILLS, TAXES OR FEES CHARGED TO SUCH CUSTOMERS SHALL OTHERWISE BECOME A
LIEN ON REAL PROPERTY FROM THE COMMENCEMENT OF ANY COMMISSION INVESTI-
GATION UNTIL ONE HUNDRED TWENTY DAYS AFTER THE FINDINGS OF SUCH INVESTI-
GATION HAVE BEEN PUBLISHED AND A DETERMINATION HAS BEEN ISSUED BY THE
COMMISSION. NOTHING IN THIS SECTION SHALL PROHIBIT A UTILITY CORPORATION
OR MUNICIPALITY FROM DISCONNECTING SERVICE NECESSARY TO PROTECT THE
HEALTH AND SAFETY OF CUSTOMERS AND THE PUBLIC.
(B) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, NO UTILITY CORPORATION OR MUNICIPALITY SHALL CHARGE, COLLECT,
OR BE ALLOWED TO RECOVER OVERDUE CHARGES FROM RESIDENTIAL OR COMMERCIAL
CUSTOMERS FROM THE COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL
ONE HUNDRED TWENTY DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAS
BEEN PUBLISHED AND A DETERMINATION HAS BEEN ISSUED BY THE COMMISSION.
(C) (I) WITHIN THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION, A
MUNICIPALITY SHALL INFORM RESIDENTIAL AND COMMERCIAL CUSTOMERS OF SUCH
INVESTIGATION AND PAUSE ON ANY OVERDUE CHARGES.
(II) FORMS OF REQUIRED COMMUNICATION THAT SHALL BE MADE TO ALL RESI-
DENTIAL AND COMMERCIAL CUSTOMERS SHALL INCLUDE BUT NOT BE LIMITED TO
LETTERS, NOTICES ON UTILITY BILLS, PHONE CALLS, AND UPDATES ON THE
PUBLIC WEBSITE FOR THE DEPARTMENT AND UTILITY CORPORATION OR MUNICI-
PALITY BEING INVESTIGATED. THE UTILITY CORPORATION OR MUNICIPALITY BEING
INVESTIGATED IS ALSO REQUIRED TO ADVERTISE IN ITS LOCAL NEWSPAPER WITHIN
THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION.
(D) IN THE EVENT THE SERVICE TO A RESIDENTIAL OR COMMERCIAL CUSTOMER
IS TERMINATED WITHOUT SUCH NOTICE AND CHARGED OVERDUE FEES, THE CUSTOMER
IS ENTITLED TO TREBLE DAMAGES.
(E) ANY OVERDUE CHARGES INCURRED BY A UTILITY CORPORATION OR MUNICI-
PALITY PURSUANT TO THIS SECTION SHALL NOT BE RECOVERABLE FROM RATEPAY-
ERS.
4. NOTWITHSTANDING THE PROVISIONS OF SUBDIVISION ONE OF THIS SECTION,
FOR THE PURPOSES OF SUBDIVISION THREE OF THIS SECTION, A "MUNICIPALITY"
SHALL ALSO INCLUDE A PUBLIC WATER AUTHORITY ESTABLISHED PURSUANT TO
ARTICLE FIVE OF THE PUBLIC AUTHORITIES LAW. EVERY MUNICIPALITY SHALL BE
SUBJECT TO THE JURISDICTION OF THE COMMISSION FOR THE PURPOSES OF
ENFORCING THE PROVISIONS OF SUBDIVISION THREE OF THIS SECTION PURSUANT
TO SECTIONS TWENTY-FOUR, TWENTY-FIVE AND TWENTY-SIX OF THIS CHAPTER.
§ 6. Section 91 of the public service law is amended by adding a new
subdivision 9 to read as follows:
9. (A) NO TELEPHONE CORPORATION SHALL TERMINATE OR DISCONTINUE ANY
SERVICES PROVIDED BY ITS INFRASTRUCTURE TO ANY RESIDENTIAL OR COMMERCIAL
CUSTOMER FOR THE NONPAYMENT OF BILLS, TAXES OR FEES FROM THE COMMENCE-
MENT OF ANY COMMISSION INVESTIGATION UNTIL ONE HUNDRED TWENTY DAYS AFTER
THE FINDINGS OF SUCH INVESTIGATION HAVE BEEN PUBLISHED AND A DETERMI-
NATION HAS BEEN ISSUED BY THE COMMISSION. NOTHING IN THIS SECTION SHALL
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PROHIBIT A UTILITY CORPORATION OR MUNICIPALITY FROM DISCONNECTING
SERVICE NECESSARY TO PROTECT THE HEALTH AND SAFETY OF CUSTOMERS AND THE
PUBLIC.
(B) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, NO TELEPHONE CORPORATION SHALL CHARGE, COLLECT, OR BE ALLOWED
TO RECOVER OVERDUE CHARGES FROM RESIDENTIAL OR COMMERCIAL CUSTOMERS FROM
THE COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL ONE HUNDRED TWEN-
TY DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAS BEEN PUBLISHED AND
A DETERMINATION HAS BEEN ISSUED BY THE COMMISSION.
(C) (I) WITHIN THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION, A
TELEPHONE CORPORATION SHALL INFORM RESIDENTIAL AND COMMERCIAL CUSTOMERS
OF SUCH INVESTIGATION AND PAUSE ON ANY OVERDUE CHARGES.
(II) FORMS OF REQUIRED COMMUNICATION THAT SHALL BE MADE TO ALL RESI-
DENTIAL AND COMMERCIAL CUSTOMERS SHALL INCLUDE BUT NOT BE LIMITED TO
LETTERS, NOTICES ON UTILITY BILLS, PHONE CALLS, AND UPDATES ON THE
PUBLIC WEBSITE FOR THE DEPARTMENT AND UTILITY CORPORATION OR MUNICI-
PALITY BEING INVESTIGATED. THE UTILITY CORPORATION OR MUNICIPALITY BEING
INVESTIGATED IS ALSO REQUIRED TO ADVERTISE IN ITS LOCAL NEWSPAPER WITHIN
THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION.
(D) IN THE EVENT THE SERVICE TO A RESIDENTIAL OR COMMERCIAL CUSTOMER
IS TERMINATED WITHOUT SUCH NOTICE AND CHARGED OVERDUE FEES, THE CUSTOMER
IS ENTITLED TO TREBLE DAMAGES.
(E) ANY OVERDUE CHARGES INCURRED BY A TELEPHONE CORPORATION PURSUANT
TO THIS SECTION SHALL NOT BE RECOVERABLE FROM RATEPAYERS.
§ 7. Section 216 of the public service law is amended by adding a new
subdivision 6 to read as follows:
6. (A) NO CABLE TELEVISION COMPANY SHALL TERMINATE OR DISCONTINUE ANY
SERVICES PROVIDED BY ITS INFRASTRUCTURE TO ANY RESIDENTIAL OR COMMERCIAL
CUSTOMER FOR THE NONPAYMENT OF BILLS, TAXES OR FEES FROM THE COMMENCE-
MENT OF ANY COMMISSION INVESTIGATION UNTIL ONE HUNDRED TWENTY DAYS AFTER
THE FINDINGS OF SUCH INVESTIGATION HAVE BEEN PUBLISHED AND A DETERMI-
NATION HAS BEEN ISSUED BY THE COMMISSION. NOTHING IN THIS SECTION SHALL
PROHIBIT A UTILITY CORPORATION OR MUNICIPALITY FROM DISCONNECTING
SERVICE NECESSARY TO PROTECT THE HEALTH AND SAFETY OF CUSTOMERS AND THE
PUBLIC.
(B) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, NO CABLE TELEVISION COMPANY SHALL CHARGE, COLLECT, OR BE
ALLOWED TO RECOVER OVERDUE CHARGES FROM RESIDENTIAL OR COMMERCIAL
CUSTOMERS FROM THE COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL
ONE HUNDRED TWENTY DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAS
BEEN PUBLISHED AND A DETERMINATION HAS BEEN ISSUED BY THE COMMISSION.
(C) (I) WITHIN THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION, A
CABLE TELEVISION COMPANY SHALL INFORM RESIDENTIAL AND COMMERCIAL CUSTOM-
ERS OF SUCH INVESTIGATION AND PAUSE ON ANY OVERDUE CHARGES.
(II) FORMS OF REQUIRED COMMUNICATION THAT SHALL BE MADE TO ALL RESI-
DENTIAL AND COMMERCIAL CUSTOMERS SHALL INCLUDE BUT NOT BE LIMITED TO
LETTERS, NOTICES ON UTILITY BILLS, PHONE CALLS, AND UPDATES ON THE
PUBLIC WEBSITE FOR THE DEPARTMENT AND UTILITY CORPORATION OR MUNICI-
PALITY BEING INVESTIGATED. THE UTILITY CORPORATION, CABLE TELEVISION
COMPANY OR MUNICIPALITY BEING INVESTIGATED IS ALSO REQUIRED TO ADVERTISE
IN ITS LOCAL NEWSPAPER WITHIN THREE DAYS OF THE COMMENCEMENT OF SUCH
INVESTIGATION.
(D) IN THE EVENT THE SERVICE TO A RESIDENTIAL OR COMMERCIAL CUSTOMER
IS TERMINATED WITHOUT SUCH NOTICE AND CHARGED OVERDUE FEES, THE CUSTOMER
IS ENTITLED TO TREBLE DAMAGES.
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(E) ANY OVERDUE CHARGES INCURRED BY A CABLE TELEVISION COMPANY PURSU-
ANT TO THIS SECTION SHALL NOT BE RECOVERABLE FROM RATEPAYERS.
§ 8. Section 399-zzzzz of the general business law, as added by
section 1 of part NN of chapter 56 of the laws of 2021, is amended by
adding a new subdivision 11 to read as follows:
11. (A) NO PERSON, BUSINESS, CORPORATION OR THEIR AGENTS PROVIDING OR
SEEKING TO PROVIDE BROADBAND SERVICE SHALL TERMINATE OR DISCONTINUE ANY
SERVICES PROVIDED BY ITS INFRASTRUCTURE TO ANY RESIDENTIAL OR COMMERCIAL
CUSTOMER FOR THE NONPAYMENT OF BILLS, TAXES OR FEES FROM THE COMMENCE-
MENT OF ANY COMMISSION INVESTIGATION UNTIL ONE HUNDRED TWENTY DAYS AFTER
THE FINDINGS OF SUCH INVESTIGATION HAVE BEEN PUBLISHED AND A DETERMI-
NATION HAS BEEN ISSUED BY THE COMMISSION. NOTHING IN THIS SECTION SHALL
PROHIBIT A UTILITY CORPORATION OR MUNICIPALITY FROM DISCONNECTING
SERVICE NECESSARY TO PROTECT THE HEALTH AND SAFETY OF CUSTOMERS AND THE
PUBLIC.
(B) NOTWITHSTANDING ANY LAW, RULE, REGULATION, ORDER, OR TARIFF TO THE
CONTRARY, NO PERSON, BUSINESS, CORPORATION OR THEIR AGENTS PROVIDING OR
SEEKING TO PROVIDE BROADBAND SERVICE SHALL CHARGE, COLLECT, OR BE
ALLOWED TO RECOVER OVERDUE CHARGES FROM RESIDENTIAL OR COMMERCIAL
CUSTOMERS FROM THE COMMENCEMENT OF ANY COMMISSION INVESTIGATION UNTIL
ONE HUNDRED TWENTY DAYS AFTER THE FINDINGS OF SUCH INVESTIGATION HAS
BEEN PUBLISHED AND A DETERMINATION HAS BEEN ISSUED BY THE COMMISSION.
(C) (I) WITHIN THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION,
SUCH BROADBAND SERVICE PROVIDER SHALL INFORM RESIDENTIAL AND COMMERCIAL
CUSTOMERS OF SUCH INVESTIGATION AND PAUSE ON ANY OVERDUE CHARGES.
(II) FORMS OF REQUIRED COMMUNICATION THAT SHALL BE MADE TO ALL RESI-
DENTIAL AND COMMERCIAL CUSTOMERS SHALL INCLUDE BUT NOT BE LIMITED TO
LETTERS, NOTICES ON UTILITY BILLS, PHONE CALLS, AND UPDATES ON THE
PUBLIC WEBSITE FOR THE DEPARTMENT AND UTILITY CORPORATION OR MUNICI-
PALITY BEING INVESTIGATED. THE UTILITY CORPORATION OR MUNICIPALITY BEING
INVESTIGATED IS ALSO REQUIRED TO ADVERTISE IN ITS LOCAL NEWSPAPER WITHIN
THREE DAYS OF THE COMMENCEMENT OF SUCH INVESTIGATION.
(D) IN THE EVENT THE SERVICE TO A RESIDENTIAL OR COMMERCIAL CUSTOMER
IS TERMINATED WITHOUT SUCH NOTICE AND CHARGED OVERDUE FEES, THE CUSTOMER
IS ENTITLED TO TREBLE DAMAGES.
(E) ANY OVERDUE CHARGES INCURRED BY A PERSON, BUSINESS, CORPORATION OR
THEIR AGENTS PROVIDING OR SEEKING TO PROVIDE BROADBAND SERVICE PURSUANT
TO THIS SECTION SHALL NOT BE RECOVERABLE FROM RATEPAYERS.
§ 9. This act shall take effect on the thirtieth day after it shall
have become a law.