Assembly Bill A3414

2025-2026 Legislative Session

Enacts the internet service outage consumer protection act

download bill text pdf

Sponsored By

Current Bill Status - In Assembly Committee

  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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2025-A3414 (ACTIVE) - Details

Current Committee:
Assembly Corporations, Authorities And Commissions
Law Section:
Public Service Law
Laws Affected:
Add §224-d, Pub Serv L
Versions Introduced in 2023-2024 Legislative Session:
A10666

2025-A3414 (ACTIVE) - Summary

Enacts the "internet service outage consumer protection act"; requires every internet service provider operating in this state to issue a prorated bill credit to consumers for any internet service outage lasting more than one hour.

2025-A3414 (ACTIVE) - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   3414
 
                        2025-2026 Regular Sessions
 
                           I N  A S S E M B L Y
 
                             January 27, 2025
                                ___________
 
 Introduced  by  M.  of  A. SANTABARBARA -- read once and referred to the
   Committee on Corporations, Authorities and Commissions
 
 AN ACT to amend the public service law,  in  relation  to  enacting  the
   "internet service outage consumer protection act"
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. Short title. This act shall be known and may  be  cited  as
 the "internet service outage consumer protection act".
   §  2.  The public service law is amended by adding a new section 224-d
 to read as follows:
   § 224-D. PRORATED BILL CREDITS FOR INTERNET SERVICE  OUTAGES.  1.  FOR
 THE PURPOSES OF THIS SECTION:
   (A)  "INTERNET  SERVICE PROVIDER" MEANS ANY PERSON, BUSINESS OR ORGAN-
 IZATION QUALIFIED TO DO BUSINESS IN THIS STATE  THAT  PROVIDES  INDIVID-
 UALS, CORPORATIONS, OR OTHER ENTITIES WITH THE ABILITY TO CONNECT TO THE
 INTERNET;
   (B) "OUTAGE" MEANS ANY PERIOD OF TIME DURING WHICH A CONSUMER'S INTER-
 NET  SERVICE  IS UNAVAILABLE, EXCLUDING SCHEDULED MAINTENANCE PERIODS OF
 WHICH THE CONSUMER HAS BEEN  NOTIFIED  AT  LEAST  TWENTY-FOUR  HOURS  IN
 ADVANCE; AND
   (C)  "CONSUMER"  MEANS  ANY  PERSON  OR ENTITY THAT PURCHASES INTERNET
 SERVICE FOR PERSONAL OR BUSINESS USE.
   2. EVERY INTERNET SERVICE PROVIDER OPERATING IN THIS STATE SHALL ISSUE
 A PRORATED BILL CREDIT TO CONSUMERS  FOR  ANY  INTERNET  SERVICE  OUTAGE
 LASTING MORE THAN ONE HOUR. SUCH CREDIT SHALL BE CALCULATED BASED ON THE
 CONSUMER'S  MONTHLY  SERVICE  RATE,  PRORATED  FOR  THE  DURATION OF THE
 OUTAGE.  SUCH CREDIT SHALL BE AUTOMATICALLY APPLIED  TO  THE  CONSUMER'S
 NEXT BILL CYCLE WITHOUT REQUIRING ANY ACTION OR REQUEST FROM THE CONSUM-
 ER.  INTERNET SERVICE PROVIDERS SHALL NOTIFY CONSUMERS OF THE OUTAGE AND
 THE  APPLIED  CREDIT  WITHIN  TWENTY-FOUR  HOURS  OF  THE RESTORATION OF
 SERVICE.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD06718-01-5

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