§ 328. Powers and duties of the board. 1. The board shall serve as a
resource center for the gathering and dissemination of information and
provide other assistance relating to 911 services and technologies.

2. The board shall monitor and periodically review the provision of
911 services throughout the state, including but not limited to,
conformance with applicable standards.

3. The board shall assist municipalities in developing plans to
establish and implement enhanced 911 services utilizing state-of-the-art
technologies and management systems.

4. (a) The board shall promulgate minimum standards for the operation
of public safety answering points, which shall include, but not be
limited to, minimum staffing requirements, minimum educational
qualifications for 911 call-takers and dispatchers, and minimum training
requirements for 911 call-takers and dispatchers, but which shall not
include those standards required by paragraph (b) of this subdivision.
In promulgating such standards, the board shall examine national models
of best practice. Such standards shall be promulgated no later than
October first, two thousand three.

(b) In addition, the board shall promulgate minimum standards
regarding direct dispatch of all emergency services and jurisdictional
protocols. Such standards shall be promulgated no later than April
first, two thousand three.

5. The board shall adopt standards governing reasonable eligible
wireless 911 service costs for expedited deployment funding of enhanced
wireless 911 service, repayment provisions, and the criteria for
approval of priority enhanced wireless 911 plans for expedited
deployment funding. Standards for expedited deployment funding shall
consider whether the projected costs are reasonably necessary for the
provision of enhanced wireless 911 service and whether the priority
enhanced wireless plan conforms to the FCC order.

6. The board shall review the certification and information submitted
by a local public safety answering point, local governmental entity or
the division of state police to ensure the public safety answering
points are in compliance with the applicable standards that the board
has promulgated pursuant to subdivision four of this section. Where the
board determines that a local or state public safety answering point is
not in compliance with the applicable standards promulgated pursuant to
subdivision four of this section, the board shall follow the procedures
outlined in section three hundred twenty-nine of this article.

7. The board shall develop procedures for a local government to
terminate the routing of wireless 911 service calls to a local public
safety answering point for such local government.

8. The board shall develop and implement an educational plan for
informing the public about the enhanced wireless 911 service in New York
state. This plan shall include, but not be limited to, an explanation of
the enhanced wireless 911 system and a progress report on the
county-by-county implementation of the statewide system. This
information shall be provided via electronic, paper and telephonic
means. Access to such information shall be made available for remote
computer users through the internet or via telephone calls through a
toll-free hotline number. This plan shall be updated as new information
becomes available to the board not less than four times per year.

9. The board shall issue an annual report to the governor, the
temporary president of the senate, the minority leader of the senate,
the speaker of the assembly, and the minority leader of the assembly, on
or before March first of each year, regarding the board's activities in
the previous calendar year, including but not limited to, the status of
911 services across the state, including the extent to which public
safety answering points across the state are equipped to receive
enhanced wireless 911 calls, the allocation of moneys from the fund
including allocations made and not disbursed, and the disbursements of
moneys from the fund.

10. a. The New York state interoperable and emergency communication
board shall make recommendations to the commissioner of the division of
homeland security and emergency services on the expenditure of grants
and other funding programs related to interoperable and emergency
communications. In carrying out this responsibility, and consistent with
the mission of the division of homeland security and emergency services,
the board will make recommendations related to the development,
coordination and implementation of policies, plans, standards, programs
and services related to interoperable and emergency communications,
including but not limited to ensuring compliance with federal mandates
for interoperable communications and compatibility with the National
Incident Management System.

b. The board, in fulfilling its role to provide ongoing guidance
regarding policies, plans, standards, programs and services related to
interoperable and emergency communications, shall:

(1) establish structures and guidelines to maintain interoperable
communications planning and coordination at the statewide level;

(2) establish, promulgate and revise standards for the operation of
public safety answering points; and

(3) establish guidelines regarding the creation of regionally based
radio communications systems compatible with the structures and
guidelines created under subparagraph one of this paragraph and with
federal mandates and best practices.