§ 3244. Explanation of benefits forms relating to claims under certain
accident and health insurance policies. (a) Every insurer, including
health maintenance organizations operating under article forty-four of
the public health law or article forty-three of this chapter and any
other corporation operating under article forty-three of this chapter,
is required to provide the insured or subscriber with an explanation of
benefits form in response to the filing of any claim under a policy or
certificate providing coverage for hospital, medical or pharmaceutical
expenses, including policies and certificates providing nursing home
expense or home care expense benefits.

(b) The explanation of benefits form must include at least the
following:

(1) the name of the provider of service the admission or financial
control number, if applicable;

(2) the date of service;

(3) an identification of the service for which the claim is made;

(4) the provider's charge or rate;

(5) the amount or percentage payable under the policy or certificate
after deductibles, co-payments, and any other reduction of the amount
claimed;

(6) a specific explanation of any denial, reduction, or other reason,
including any other third-party payor coverage, for not providing full
reimbursement for the amount claimed; and

(7) a telephone number or address where an insured or subscriber may
obtain clarification of the explanation of benefits, as well as a
description of the time limit, place and manner in which an appeal of a
denial of benefits must be brought under the policy or certificate and a
notification that failure to comply with such requirements may lead to
forfeiture of a consumer's right to challenge a denial or rejection,
even when a request for clarification has been made.

(c) Except on demand by the insured or subscriber, insurers, including
health maintenance organizations operating under article forty-four of
the public health law or article forty-three of this chapter and any
other corporation operating under article forty-three of this chapter,
shall not be required to provide the insured or subscriber with an
explanation of benefits form in any case where the service is provided
by a facility or provider participating in the insurer's program and
full reimbursement for the claim, other than a co-payment that is
ordinarily paid directly to the provider at the time the service is
rendered, is paid by the insurer directly to the participating facility
or provider.

(d) This section shall not apply to medicare supplemental insurance
policies or certificates or limited benefits health insurance policies
or certificates designed primarily to supplement medicare benefits.

(e) The provisions of this section requiring an explanation of
benefits form for pharmaceutical claims shall be satisfied by either a
quarterly written summary of the information prescribed by subsection
(b) of this section or by making such information available
electronically on the member portal of the insurer's, health maintenance
organization's, or article forty-three organization's website, provided
that the member consents to receiving the information electronically.