§ 790. Definitions. As used in this article:

1. The term "call center" means a facility or other operation in which
employees receive phone calls or other communications, including
electronic communications for the purpose of providing customer
assistance or for related services supportive of business processes.

2. The term "call center contract" means a contract with a
governmental body, or a subcontract with an entity that has a contract
with a governmental body, pursuant to which the contractor furnishes
call center services for the benefit of the governmental body.

3. The term "governmental body" means the state of New York or any
political subdivision thereof, and any public authority or public
benefit corporation in the state of New York.

4. The term "call center employee" means any person employed to
perform call center services who has been regularly assigned to such
work for a call center contractor on a full or part-time basis for at
least ninety days, except for (a) persons whose work for a call center
is managerial or supervisory; and (b) persons regularly scheduled to
work fewer than four hours per week for the call center.

5. The term "entity" means a person, partnership, proprietorship,
association, limited liability company, trust, corporation, firm, joint
venture or enterprise of any kind.

6. The term "call center contractor" means an entity (a) that is a
party to a call center contract, and (b) provides call center services
for the benefit of a governmental body, and (c) employs call center
employees or engages a subcontractor or other entity to perform such
call center services and that entity employs call center employees.

7. The term "terminating call center contractor" means an entity that
has provided services as a call center contractor pursuant to a call
center contract which is being terminated.

8. The term "former call center contractor" means an entity that
provided services as a call center contractor pursuant to a call center
contract which has been terminated, and after termination of that
contractor, a successor call center contractor has performed some or all
of the same services pursuant to a call center contract.

9. The term "successor call center contractor" means an entity that,
pursuant to a call center service contract, succeeds to the performance
of call center services previously performed by a terminating call
center contractor.