Legislation
SECTION 792
Entering into a call center contract
Labor (LAB) CHAPTER 31, ARTICLE 21-B
§ 792. Entering into a call center contract. 1. Whenever a
governmental body shall undertake to procure call center services using
a call center contractor, the governmental body may require that the
call center contract with such entity includes the obligation pursuant
to this article to retain call center employees of the former call
center contractor.
2. A governmental body intending to enter into a call center service
contract, in circumstances in which such services had theretofore been
performed by call center employees pursuant to a call center contract,
may require any entity seeking to enter into such contract to
demonstrate that it will establish the worksite for its performance in a
location which is reasonably accessible to the employees who have been
performing such services prior to the solicitation of bids for a
successor call center contract. For the purposes of this section, a
worksite shall be considered reasonably accessible if it is 10 miles or
less from the location of the affected employees' worksite where such
employees performed work-related duties in the course of their
employment for the former call center contractor, provided that any
worksite shall not include an employee's domicile, permanent or
temporary, where an employee performs any work-related duty in the
course of their employment. The requirements of this subdivision shall
not apply to successor call center contractors that intend for the
work-related duties of the affected call center employees previously
employed by the former call center contractor to be performed remotely.
governmental body shall undertake to procure call center services using
a call center contractor, the governmental body may require that the
call center contract with such entity includes the obligation pursuant
to this article to retain call center employees of the former call
center contractor.
2. A governmental body intending to enter into a call center service
contract, in circumstances in which such services had theretofore been
performed by call center employees pursuant to a call center contract,
may require any entity seeking to enter into such contract to
demonstrate that it will establish the worksite for its performance in a
location which is reasonably accessible to the employees who have been
performing such services prior to the solicitation of bids for a
successor call center contract. For the purposes of this section, a
worksite shall be considered reasonably accessible if it is 10 miles or
less from the location of the affected employees' worksite where such
employees performed work-related duties in the course of their
employment for the former call center contractor, provided that any
worksite shall not include an employee's domicile, permanent or
temporary, where an employee performs any work-related duty in the
course of their employment. The requirements of this subdivision shall
not apply to successor call center contractors that intend for the
work-related duties of the affected call center employees previously
employed by the former call center contractor to be performed remotely.