§ 48. Emergency hotline. 1. The commission shall establish a toll free
number, to be attended from nine o'clock a.m. to nine o'clock p.m. each
business day, which a residential customer may use to contact a
commission designee authorized to order the reconnection, continuation
or initiation of residential gas or electric service whenever a
reasonable question regarding the circumstances of a termination or
refusal of service exists or whenever the health and safety of a person
is involved.

2. Each utility corporation or municipality shall designate an
employee who can be contacted by the commission's designee and who is
authorized to direct an ordered reconnection, continuation or initiation
of service.

3. The commission may by regulation alter the time requirement for
operation of the emergency hotline as set forth in this section if the
commission determines that such alteration continues to provide
substantial emergency access to the commission by residential customers.