§ 1362. Prevention and outreach efforts. 1. Each gaming facility
licensee, management company, and holding company involved in the
application and ownership or management of a gaming facility shall
provide to the commission, as applicable, an applicant's problem
gambling plan. An applicant's problem gambling plan shall be approved by
the commission before the commission issues or renews a license. Each
plan shall at minimum include the following:

(a) The goals of the plan and procedures and timetables to implement
the plan;

(b) The identification of the individual who will be responsible for
the implementation and maintenance of the plan;

(c) Policies and procedures including the following:

(1) The commitment of the applicant and the gaming facility licensee
to train appropriate employees;

(2) The duties and responsibilities of the employees designated to
implement or participate in the plan;

(3) The responsibility of patrons with respect to responsible
gambling;

(4) Procedures for compliance with the voluntary exclusion program;

(5) Procedures to identify patrons and employees with suspected or
known problem gambling behavior, including procedures specific to
loyalty and other rewards and marketing programs;

(6) Procedures for providing information to individuals regarding the
voluntary exclusion program and community, public and private treatment
services, gamblers anonymous programs and similar treatment or addiction
therapy programs designed to prevent, treat, or monitor problem gamblers
and to counsel family members;

(7) Procedures for responding to patron and employee requests for
information regarding the voluntary exclusion program and community,
public and private treatment services, gamblers anonymous programs and
similar treatment or addiction therapy programs designed to prevent,
treat, or monitor compulsive and problem gamblers and to counsel family
members;

(8) The provision of printed material to educate patrons and employees
about problem gambling and to inform them about the voluntary exclusion
program and treatment services available to problem gamblers and their
families. The applicant shall provide examples of the materials to be
used as part of its plan, including, brochures and other printed
material and a description of how the material will be disseminated;

(9) Advertising and other marketing and outreach to educate the
general public about the voluntary exclusion program and problem
gambling;

(10) An employee training program, including training materials to be
utilized and a plan for periodic reinforcement training and a
certification process established by the applicant to verify that each
employee has completed the training required by the plan;

(11) Procedures to prevent underage gambling;

(12) Procedures to prevent patrons impaired by drugs or alcohol, or
both, from gambling; and

(13) The plan for posting signs within the gaming facility, containing
information on gambling treatment and on the voluntary exclusion
program. The applicant shall provide examples of the language and
graphics to be used on the signs as part of its plan;

(d) A list of community, public and private treatment services,
gamblers anonymous programs and similar treatment or addiction therapy
programs designed to prevent, treat, or monitor problem gamblers and to
counsel family members; and

(e) Any other information, documents, and policies and procedures that
the commission requires.

2. Each applicant or gaming facility licensee shall submit any
amendments to the problem gambling plan to the commission for review and
approval before implementing the amendments.

3. Each gaming facility licensee shall submit an annual summary of its
problem gambling plan to the commission.

4. Each gaming facility licensee shall submit quarterly updates and an
annual report to the commission of its adherence to the plans and goals
submitted under this section.