Assembly Bill A47

2023-2024 Legislative Session

Relates to requiring utility companies maintain a toll free number for reporting service outages

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Sponsored By

Current Bill Status - In Assembly Committee

  • Introduced
    • In Committee Assembly
    • In Committee Senate
    • On Floor Calendar Assembly
    • On Floor Calendar Senate
    • Passed Assembly
    • Passed Senate
  • Delivered to Governor
  • Signed By Governor

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Bill Amendments

co-Sponsors

multi-Sponsors

2023-A47 (ACTIVE) - Details

See Senate Version of this Bill:
S7490
Current Committee:
Assembly Ways And Means
Law Section:
Public Service Law
Laws Affected:
Add §119-d, Pub Serv L; add §1020-mm, Pub Auth L; add §399-yyyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2019-2020: A10999, S8894
2021-2022: A3247, S927

2023-A47 (ACTIVE) - Summary

Requires utility companies maintain a toll free number for consumers to call to report service outages which shall be made available 24 hours a day, 7 days a week.

2023-A47 (ACTIVE) - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                    47
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                                (PREFILED)
 
                              January 4, 2023
                                ___________
 
 Introduced  by  M.  of A. SAYEGH, DICKENS, SEAWRIGHT, DeSTEFANO, THIELE,
   SANTABARBARA, TAGUE, DURSO -- Multi-Sponsored by -- M. of A. MILLER --
   read once and referred to the Committee on  Corporations,  Authorities
   and Commissions

 AN  ACT  to amend the public service law, the public authorities law and
   the general business law, in relation to requiring  utility  companies
   maintain a toll free number for reporting service outages
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The public service law is amended by adding a  new  section
 119-d to read as follows:
   §  119-D.  TOLL  FREE  NUMBER FOR SERVICE OUTAGES.   1. ANY GAS CORPO-
 RATION, ELECTRIC CORPORATION, GAS AND ELECTRIC CORPORATION, WATER CORPO-
 RATION, STEAM CORPORATION OR A MUNICIPALITY RENDERING EQUIVALENT UTILITY
 SERVICES IS REQUIRED TO ESTABLISH, PROVIDE  AND  MAINTAIN  A  TOLL  FREE
 PHONE NUMBER FOR CONSUMERS OF SUCH UTILITY TO CALL FOR REPORTING SERVICE
 OUTAGES. SUCH TOLL FREE NUMBER SHALL:
   A. BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK;
   B.  HAVE  THE  CAPACITY  TO  ADEQUATELY  ADDRESS A SURGE IN PHONE CALL
 VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS;
   C. BE POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE  UTILITY
 COMPANY'S WEBSITE; AND
   D.  BE  POSTED  CLEARLY  AND  CONSPICUOUSLY  ON THE FIRST PAGE OF EACH
 CONSUMER'S BILLING STATEMENT.
   2. THE FAILURE TO COMPLY WITH THE PROVISIONS  IN  THIS  SECTION  SHALL
 SUBJECT  ANY  GAS  CORPORATION,  ELECTRIC  CORPORATION, GAS AND ELECTRIC
 CORPORATION, WATER CORPORATION,  STEAM  CORPORATION  OR  A  MUNICIPALITY
 RENDERING  EQUIVALENT  UTILITY  SERVICES  TO THE PENALTIES AUTHORIZED IN
 SECTION TWENTY-FIVE OF THIS CHAPTER.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD01694-01-3

co-Sponsors

multi-Sponsors

2023-A47A - Details

See Senate Version of this Bill:
S7490
Current Committee:
Assembly Ways And Means
Law Section:
Public Service Law
Laws Affected:
Add §119-d, Pub Serv L; add §1020-mm, Pub Auth L; add §399-yyyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2019-2020: A10999, S8894
2021-2022: A3247, S927

2023-A47A - Summary

Requires utility companies maintain a toll free number for consumers to call to report service outages which shall be made available 24 hours a day, 7 days a week.

2023-A47A - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   47--A
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                                (PREFILED)
 
                              January 4, 2023
                                ___________
 
 Introduced  by  M.  of A. SAYEGH, DICKENS, SEAWRIGHT, DeSTEFANO, THIELE,
   SANTABARBARA, TAGUE, DURSO, SHIMSKY, GLICK -- Multi-Sponsored by -- M.
   of A. MILLER -- read once and referred  to  the  Committee  on  Corpo-
   rations,  Authorities  and  Commissions  -- committee discharged, bill
   amended, ordered reprinted as amended and recommitted to said  commit-
   tee
 
 AN  ACT  to amend the public service law, the public authorities law and
   the general business law, in relation to requiring  utility  companies
   maintain a toll free number for reporting service outages
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The public service law is amended by adding a  new  section
 119-d to read as follows:
   §  119-D.  TOLL  FREE  NUMBER FOR SERVICE OUTAGES.   1. ANY GAS CORPO-
 RATION, ELECTRIC CORPORATION, GAS AND ELECTRIC CORPORATION, WATER CORPO-
 RATION, STEAM CORPORATION OR A MUNICIPALITY RENDERING EQUIVALENT UTILITY
 SERVICES IS REQUIRED TO ESTABLISH, PROVIDE  AND  MAINTAIN  A  TOLL  FREE
 PHONE NUMBER FOR CONSUMERS OF SUCH UTILITY TO CALL FOR REPORTING SERVICE
 OUTAGES. SUCH TOLL FREE NUMBER SHALL:
   A. BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK;
   B.  HAVE  THE  CAPACITY  TO  ADEQUATELY  ADDRESS A SURGE IN PHONE CALL
 VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS;
   C. BE POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE  UTILITY
 COMPANY'S WEBSITE; AND
   D.  BE  POSTED  CLEARLY  AND  CONSPICUOUSLY  ON THE FIRST PAGE OF EACH
 CONSUMER'S BILLING STATEMENT.
   2. ANY MUNICIPALITY SHALL HAVE THE OPPORTUNITY TO PETITION THE COMMIS-
 SION FOR AN EXEMPTION FROM THE REQUIREMENTS  OF  THIS  SECTION  IF  SUCH
 MUNICIPALITY CAN SHOW THAT SUCH REQUIREMENTS ARE UNDULY BURDENSOME.

  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD01694-02-3

co-Sponsors

multi-Sponsors

2023-A47B - Details

See Senate Version of this Bill:
S7490
Current Committee:
Assembly Ways And Means
Law Section:
Public Service Law
Laws Affected:
Add §119-d, Pub Serv L; add §1020-mm, Pub Auth L; add §399-yyyy, Gen Bus L
Versions Introduced in Other Legislative Sessions:
2019-2020: A10999, S8894
2021-2022: A3247, S927

2023-A47B - Summary

Requires utility companies maintain a toll free number for consumers to call to report service outages which shall be made available 24 hours a day, 7 days a week.

2023-A47B - Bill Text download pdf 

                             
                     S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   47--B
 
                        2023-2024 Regular Sessions
 
                           I N  A S S E M B L Y
 
                                (PREFILED)
 
                              January 4, 2023
                                ___________
 
 Introduced  by  M.  of A. SAYEGH, DICKENS, SEAWRIGHT, DeSTEFANO, THIELE,
   SANTABARBARA, TAGUE, DURSO, SHIMSKY, GLICK, OTIS -- Multi-Sponsored by
   -- M. of A.  MILLER -- read once and  referred  to  the  Committee  on
   Corporations,  Authorities  and  Commissions  -- committee discharged,
   bill amended, ordered reprinted as amended  and  recommitted  to  said
   committee  -- reported and referred to the Committee on Ways and Means
   -- committee discharged, bill amended, ordered  reprinted  as  amended
   and recommitted to said committee
 
 AN  ACT  to amend the public service law, the public authorities law and
   the general business law, in relation to requiring  utility  companies
   maintain a toll free number for reporting service outages
 
   THE  PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section 1. The public service law is amended by adding a  new  section
 119-d to read as follows:
   §  119-D.  TOLL  FREE  NUMBER FOR SERVICE OUTAGES.   1. ANY GAS CORPO-
 RATION, ELECTRIC CORPORATION, GAS AND ELECTRIC CORPORATION, WATER CORPO-
 RATION, STEAM CORPORATION OR A MUNICIPALITY RENDERING EQUIVALENT UTILITY
 SERVICES IS REQUIRED TO ESTABLISH, PROVIDE  AND  MAINTAIN  A  TOLL  FREE
 PHONE NUMBER FOR CONSUMERS OF SUCH UTILITY TO CALL FOR REPORTING SERVICE
 OUTAGES. SUCH TOLL FREE NUMBER SHALL:
   A. BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK;
   B.  HAVE  THE  CAPACITY  TO  ADEQUATELY  ADDRESS A SURGE IN PHONE CALL
 VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS;
   C. BE POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE  UTILITY
 COMPANY'S WEBSITE; AND
   D.  BE  POSTED  CLEARLY  AND  CONSPICUOUSLY  ON THE FIRST PAGE OF EACH
 CONSUMER'S BILLING STATEMENT.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD01694-03-3
 A. 47--B                            2

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