S T A T E   O F   N E W   Y O R K
 ________________________________________________________________________
 
                                   4713
 
                        2025-2026 Regular Sessions
 
                           I N  A S S E M B L Y
 
                             February 4, 2025
                                ___________
 
 Introduced  by  M.  of  A.  SAYEGH,  SEAWRIGHT, DeSTEFANO, SANTABARBARA,
   TAGUE, DURSO, SHIMSKY, GLICK, OTIS, REYES -- read once and referred to
   the Committee on Corporations, Authorities and Commissions
 
 AN ACT to amend the public service law, the public authorities  law  and
   the  general  business law, in relation to requiring utility companies
   maintain a toll free number for reporting service outages
 
   THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND  ASSEM-
 BLY, DO ENACT AS FOLLOWS:
 
   Section  1.  The public service law is amended by adding a new section
 119-e to read as follows:
   § 119-E. TOLL FREE NUMBER FOR SERVICE OUTAGES.    1.  ANY  GAS  CORPO-
 RATION, ELECTRIC CORPORATION, GAS AND ELECTRIC CORPORATION, WATER CORPO-
 RATION, STEAM CORPORATION OR A MUNICIPALITY RENDERING EQUIVALENT UTILITY
 SERVICES  IS  REQUIRED  TO  ESTABLISH,  PROVIDE AND MAINTAIN A TOLL FREE
 PHONE NUMBER FOR CONSUMERS OF SUCH UTILITY TO CALL FOR REPORTING SERVICE
 OUTAGES. SUCH TOLL FREE NUMBER SHALL:
   A. BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK;
   B. HAVE THE CAPACITY TO ADEQUATELY  ADDRESS  A  SURGE  IN  PHONE  CALL
 VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS;
   C.  BE POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE UTILITY
 COMPANY'S WEBSITE; AND
   D. BE POSTED CLEARLY AND CONSPICUOUSLY  ON  THE  FIRST  PAGE  OF  EACH
 CONSUMER'S BILLING STATEMENT.
   2.  THE  FAILURE  TO  COMPLY WITH THE PROVISIONS IN THIS SECTION SHALL
 SUBJECT ANY GAS CORPORATION,  ELECTRIC  CORPORATION,  GAS  AND  ELECTRIC
 CORPORATION,  WATER  CORPORATION,  STEAM  CORPORATION  OR A MUNICIPALITY
 RENDERING EQUIVALENT UTILITY SERVICES TO  THE  PENALTIES  AUTHORIZED  IN
 SECTION TWENTY-FIVE OF THIS CHAPTER.
   3. ANY MUNICIPALITY SHALL HAVE THE OPPORTUNITY TO PETITION THE COMMIS-
 SION  FOR  AN  EXEMPTION  FROM  THE REQUIREMENTS OF THIS SECTION IF SUCH
 MUNICIPALITY CAN SHOW THAT SUCH REQUIREMENTS ARE UNDULY BURDENSOME.
 
  EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets
                       [ ] is old law to be omitted.
                                                            LBD01164-02-5
              

 A. 4713                             2
 
   § 2. The public authorities law is amended by  adding  a  new  section
 1020-nn to read as follows:
   §  1020-NN.  TOLL  FREE  NUMBER  FOR  SERVICE  OUTAGES. 1. THE SERVICE
 PROVIDER SHALL BE REQUIRED TO ESTABLISH, PROVIDE  AND  MAINTAIN  A  TOLL
 FREE  PHONE  NUMBER  FOR  CONSUMERS  OF  SERVICE PROVIDED BY THE SERVICE
 PROVIDER TO CALL FOR REPORTING SERVICE OUTAGES. SUCH  TOLL  FREE  NUMBER
 SHALL:
   (A) BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK;
   (B)  HAVE  THE  CAPACITY  TO  ADEQUATELY ADDRESS A SURGE IN PHONE CALL
 VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS;
   (C) BE POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE AUTHOR-
 ITY'S WEBSITE; AND
   (D) BE POSTED CLEARLY AND CONSPICUOUSLY ON  THE  FIRST  PAGE  OF  EACH
 CONSUMER'S BILLING STATEMENT.
   2.  THE  FAILURE  TO  COMPLY WITH THE PROVISIONS OF THIS SECTION SHALL
 SUBJECT THE SERVICE PROVIDER TO  THE  PENALTIES  AUTHORIZED  IN  SECTION
 TWENTY-FIVE OF THE PUBLIC SERVICE LAW.
   §  3.    The  general  business law is amended by adding a new section
 399-yyyyy to read as follows:
   § 399-YYYYY. TOLL  FREE  NUMBER  FOR  CABLE  TELEVISION  AND  INTERNET
 SERVICE  OUTAGES.  1.  ANY CABLE TELEVISION OR INTERNET SERVICE PROVIDER
 RENDERING EQUIVALENT UTILITY SERVICES IS REQUIRED TO ESTABLISH,  PROVIDE
 AND  MAINTAIN  A TOLL FREE PHONE NUMBER FOR CONSUMERS OF SUCH UTILITY TO
 CALL FOR REPORTING SERVICE OUTAGES. SUCH TOLL FREE NUMBER SHALL:
   (A) BE ATTENDED TWENTY-FOUR HOURS A DAY, SEVEN DAYS A WEEK;
   (B) HAVE THE CAPACITY TO ADEQUATELY ADDRESS  A  SURGE  IN  PHONE  CALL
 VOLUME DURING AN EMERGENCY SITUATION OR EXTREME WEATHER CONDITIONS;
   (C)  BE  POSTED CLEARLY AND CONSPICUOUSLY ON THE HOMEPAGE OF THE CABLE
 TELEVISION OR INTERNET SERVICE PROVIDER'S WEBSITE; AND
   (D) BE POSTED CLEARLY AND CONSPICUOUSLY ON  THE  FIRST  PAGE  OF  EACH
 CONSUMER'S BILLING STATEMENT.
   2.  THE  FAILURE  TO  COMPLY WITH THE PROVISIONS IN THIS SECTION SHALL
 SUBJECT ANY CABLE TELEVISION  OR  INTERNET  SERVICE  PROVIDER  RENDERING
 EQUIVALENT UTILITY SERVICES TO THE PENALTIES AUTHORIZED IN SECTION TWEN-
 TY-FIVE OF THE PUBLIC SERVICE LAW.
   §  4.  This  act shall take effect on the ninetieth day after it shall
 have become a law.