Assembly Actions -
Lowercase Senate Actions - UPPERCASE |
|
---|---|
Jul 12, 2024 |
print number 6932a |
Jul 12, 2024 |
amend (t) and recommit to finance |
Jan 03, 2024 |
referred to finance |
May 15, 2023 |
referred to finance |
Senate Bill S6932A
2023-2024 Legislative Session
Sponsored By
(D) 42nd Senate District
Current Bill Status - In Senate Committee Finance Committee
- Introduced
-
- In Committee Assembly
- In Committee Senate
-
- On Floor Calendar Assembly
- On Floor Calendar Senate
-
- Passed Assembly
- Passed Senate
- Delivered to Governor
- Signed By Governor
Actions
Bill Amendments
2023-S6932 - Details
- See Assembly Version of this Bill:
- A7324
- Current Committee:
- Senate Finance
- Law Section:
- Executive Law
- Laws Affected:
- Add §170-h, Exec L
2023-S6932 - Sponsor Memo
BILL NUMBER: S6932 SPONSOR: SKOUFIS TITLE OF BILL: An act to amend the executive law, in relation to enacting the New York State Resident Experience Act of 2023 PURPOSE OR GENERAL IDEA OF BILL: To require state agencies that provide or fund resident-facing services to collect data from the people they serve to assess and enhance programmatic efficiency and improve resident experience. SUMMARY OF PROVISIONS: Section 1: Establishes the short title: "New York State Resident Experi- ence Act of 2023" Section 2: Provides the legislative intent of the bill Section 3: Provides definitions for "covered agency" and "voluntary
2023-S6932 - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 6932 2023-2024 Regular Sessions I N S E N A T E May 15, 2023 ___________ Introduced by Sen. SKOUFIS -- read twice and ordered printed, and when printed to be committed to the Committee on Finance AN ACT to amend the executive law, in relation to enacting the New York State Resident Experience Act of 2023 THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. Short title. This act shall be known and may be cited as the "New York State Resident Experience Act of 2023". § 2. Legislative intent. The legislature finds that the New York state government serves the people of the state of New York and should seek to continually improve the provision of services based on resident feed- back. While many state agencies, offices, and programs provide excel- lent service to New Yorkers, there are many areas ripe for improvement, particularly within agencies that provide extensive resident-facing services. Providing quality services to residents improves the confi- dence of New Yorkers in their government and helps agencies achieve greater impact and fulfill their missions. Improving services to resi- dents requires agencies to leverage technology, collect and share stand- ardized data, and develop customer-centered mindsets and service strate- gies. It is the legislature's belief that all agencies should strive to provide high-quality, courteous, effective, and efficient services to New Yorkers and seek to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to continually improve provision of services to the people of the state of New York. § 3. The executive law is amended by adding a new section 170-g to read as follows: § 170-G. COLLECTION OF VOLUNTARY RESIDENT EXPERIENCE FEEDBACK. 1. FOR PURPOSES OF THIS SECTION, THE FOLLOWING TERMS SHALL HAVE THE FOLLOWING MEANINGS: EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD11206-02-3 S. 6932 2
2023-S6932A (ACTIVE) - Details
- See Assembly Version of this Bill:
- A7324
- Current Committee:
- Senate Finance
- Law Section:
- Executive Law
- Laws Affected:
- Add §170-h, Exec L
2023-S6932A (ACTIVE) - Sponsor Memo
BILL NUMBER: S6932A SPONSOR: SKOUFIS TITLE OF BILL: An act to amend the executive law, in relation to enacting the New York State Resident Experience Act of 2024 PURPOSE OR GENERAL IDEA OF BILL:: To require state agencies that provide or fund resident-facing services to collect data from the people they serve to assess and enhance programmatic efficiency and improve resident experience. SUMMARY OF PROVISIONS: Section 1: Establishes the short title: "New York State Resident Experi- ence Act of 2024" Section 2: Provides the legislative intent of the bill Section 3: Provides definitions for "covered agency" and "voluntary
2023-S6932A (ACTIVE) - Bill Text download pdf
S T A T E O F N E W Y O R K ________________________________________________________________________ 6932--A 2023-2024 Regular Sessions I N S E N A T E May 15, 2023 ___________ Introduced by Sen. SKOUFIS -- read twice and ordered printed, and when printed to be committed to the Committee on Finance -- recommitted to the Committee on Finance in accordance with Senate Rule 6, sec. 8 -- committee discharged, bill amended, ordered reprinted as amended and recommitted to said committee AN ACT to amend the executive law, in relation to enacting the New York State Resident Experience Act of 2024 THE PEOPLE OF THE STATE OF NEW YORK, REPRESENTED IN SENATE AND ASSEM- BLY, DO ENACT AS FOLLOWS: Section 1. Short title. This act shall be known and may be cited as the "New York State Resident Experience Act of 2024". § 2. Legislative intent. The legislature finds that the New York state government serves the people of the state of New York and should seek to continually improve the provision of services based on resident feed- back. While many state agencies, offices, and programs provide excel- lent service to New Yorkers, there are many areas ripe for improvement, particularly within agencies that provide extensive resident-facing services. Providing quality services to residents improves the confi- dence of New Yorkers in their government and helps agencies achieve greater impact and fulfill their missions. Improving services to resi- dents requires agencies to leverage technology, collect and share stand- ardized data, and develop customer-centered mindsets and service strate- gies. It is the legislature's belief that all agencies should strive to provide high-quality, courteous, effective, and efficient services to New Yorkers and seek to measure, collect, report, and utilize metrics relating to the experience of residents interacting with agencies to continually improve provision of services to the people of the state of New York. § 3. The executive law is amended by adding a new section 170-h to read as follows: EXPLANATION--Matter in ITALICS (underscored) is new; matter in brackets [ ] is old law to be omitted. LBD11206-05-4 S. 6932--A 2
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