Who to Contact to Locate Family Members Impacted by Recent Hurricanes and Earthquakes

September 27, 2017

Hurricanes

If you are still trying to locate family members impacted by recent hurricanes or earthquakes, please see the information below on whom to conact.

US Department of State

· Email: MariaEmergencyUSC@state.gov and provide as much information as possible (at a minimum, please provide the full name, gender, and last known location of the U.S. citizen)

· Call: 1-888-407-4747 (from the U.S. & Canada), +1-202-501-4444 (from Overseas)

· Website: Visit Task Force Alert and select “2017 Storm Maria”

o If you are entering information about a U.S. citizen in Dutch St. Maarten, Anguilla, Saba, or St. Eustatius use “Netherlands” as the Last Known Country.

o If you are entering information about a U.S. citizen in French St. Martin, Montserrat, St. Barthélemy, or St. Kitts and Nevis, Guadeloupe, Dominica, Martinique, St. Lucia, Antigua and Barbuda, St. Vincent and the Grenadines, or the British Virgin Islands use “Barbados” as the Last Known Country.

o If you are entering information about a U.S. citizen in Turks and Caicos, use “The Bahamas” as the Last Known Country.

o If you have difficulty using Task Force Alert, please email MariaEmergencyUSC@state.gov and provide as much information as possible about your loved one.

American Red Cross

The American Red Cross Safe and Well website is a free public reunification tool that allows individuals and organizations to register and post messages to indicate that they are safe, or to search for loved ones. Registrations can also be completed by texting SAFE to 78876. Messages exist in both Spanish and English.

To speak with someone at the American Red Cross concerning a missing friend or relative, please contact 1-800 RED CROSS (1-800-733-2767).

U.S. Citizens Needing Assistance in Caribbean Islands

If you are in the affected area and need immediate emergency assistance, please contact local authorities:

· BES Islands (Bonaire, St. Eustatius, and Saba): 911

· Dominica: 911

· Saint Vincent: 911 or 999

· The Grenadines: 911 or 999

· British Virgin Islands: 999

· Saint Maarten (Dutch side): 911, monitor updates from local emergency management officials on St. Maarten Government Radio, Frequency107.9 MHz.

· Saint Martin and St. Barthelemy: The French Ministry of Interior has set up a public line emergency line: Tel: 01 82 71 03 37

· The Bahamas: 919 or 911

Stay informed:

View the latest information from U.S. Embassies and Consulates in the region:

Barbados and the Eastern Caribbean:

U.S. Embassy Barbados

See the latest Security and Emergency Messages

Emergency After-Hours Telephone: (246) 227-4000

Curacao:

U.S. Consulate General Curacao

See the latest Security and Emergency Messages

Emergency After-Hours Telephone: +(599)(9) 510-6870

The Bahamas:

U.S. Embassy Bahamas
See the latest Security and Emergency Messages

Emergency After-Hours Telephone +(242)357-7004

The Dominican Republic:

U.S. Embassy Santo Domingo
See the latest Security and Emergency Messages
Emergency After-Hours Telephone: (809) 567-7775

Earthquake in Mexico

For U.S. citizens facing emergencies, they should contact the U.S. Embassy by calling 011-52-55-5080-2000. Please note, when in Mexico, you dial 55-5080-2000.
Contact the U.S. Embassy in Mexico City, located at Paseo de la Reforma 305, Colonia Cuauhtémoc, Mexico D.F. 06500. The U.S. Embassy is open Monday through Friday from 8:00 a.m. to 5:00 p.m.
You may also call 011-52-55-5080-2000.
Contact information for the U.S. Consulates General in Mexico can be found on the U.S. Embassy Mexico City website.