Senator Hoylman Presents: COVID-19 Important Numbers

April 16, 2020

GENERAL

General Inquiries: 311

For access to most NYC resources, including seeking assistance for SNAP benefits for seniors or those with disabilities. Can be used to report violations of social distancing requirements.
24-hour hotline. In case of emergency, call 911.

HEALTH

NYS Department of Health COVID-19 Hotline: 1-888-364-3065

For questions about COVID-19, your health, and the NYS response to the pandemic.
24-hour hotline.

MENTAL HEALTH

NYS Office of Mental Health Emotional Support Hotline: 1-844-863-9314

For free and confidential support with increased anxiety due to the coronavirus emergency.
Daily, 8 AM - 10 PM. In case of emergency, call 911.

ThriveNYC Mental Health Services: 1-888-NYC-Well (692-9355) or text “Well” to 65173

For crisis counseling, peer support, short-term counseling, mobile crisis teams, and connection to ongoing mental health and substance misuse services.
24-hour hotline. In case of emergency, call 911.

UNEMPLOYMENT

NYS Department of Labor: 1-888-209-8124

To file an unemployment claim over the phone. To file online, visit: https://unemployment.labor.ny.gov/
Monday to Friday, 8 AM - 7:30 PM; Saturday & Sunday, 7:30 AM - 8 PM.
Because of a high volume of calls, the Department of Labor is requesting New Yorkers file on specific days of the week:
- If your last name begins with the letters A-F, file on Mondays
- If your last name begins with the letters G-N, file on Tuesdays
- If your last name begins with the letters O-Z, file on Wednesdays
- If you missed your day, you can file Thursday through Sunday

FOOD

NYC Emergency Food Hotline: 866-888-8777 or 311

Call for urgent food and hunger needs to be provided with hours of operation and directions to the nearest food pantries and community kitchens.
For regular assistance paying for food, please consider applying for SNAP benefits.

CONSUMERS

NYS Division of Consumer Protection Price Gouging Hotline: 800-697-1220

NYS Attorney General’s Information & Complaint Helpline: 1-800-771-7755

To report employers, businesses, or others are in violation of state laws or executive orders issued by the Governor regarding COVID-19.
Liaisons available Monday to Friday, 9 AM - 5 PM.

Education Debt Consumer Assistance Program (EDCAP): 1-888-614-5004

NYS Department of Financial Services Consumer Hotline: 800-342-3736

Human Resources Administration (HRA) Infoline: 718-557-1399

Call for detailed information about your SNAP or cash cases. For new applications, apply online at the HRA website. If you are a senior or living with a disability you may request assistance by calling 311.
Monday to Friday, 8 AM - 5 PM.

SMALL BUSINESS

CIVIL RIGHTS

New York State Court System Coronavirus Hotline: 833-503-0447

To seek guidance and information on specific questions about your juror service, a case already in court, or starting a court case.
Representatives available 24/7

TRANSIT

MTA Paratransit Access-a-Ride Service: 877-337-2017

To request a ride on a case by case basis (online applications have been suspended)
Call the day before your desired travel date, 7 AM - 5 PM.

SENIORS

NYC Department for the Aging Connect Hotline: 212-244-6469 or 311

To speak to a specialist and learn more about city services and resources for seniors, including free meal delivery.
Monday – Friday, 8:30 AM – 5:30 PM.

DOMESTIC VIOLENCE

NYC Domestic Violence Hotline: 1-800-621-4673 (HOPE)