Senator Kaminsky urges LIRR President to visit his district

Long Island Rail Road president Patrick Nowakowski on Tuesday outlined a wide-ranging plan to reverse the agency’s recent service woes, including through technology to protect switches and rails from freezing, a new customer service guru, and an enhanced passenger communication system with subway-like countdown clocks at station platforms.

Nowakowski unveiled what he called a “performance improvement plan” days after new data was released showing that the LIRR’s on-time numbers in January were the worst in 22 years.

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