Efforts underway to ensure 300 Staten Island E-ZPass employees retain jobs

STATEN ISLAND, N.Y. — Staten Island’s delegation of elected officials and the Port Authority of New York and New Jersey are working to ensure that 300 employees who previously staffed a local E-ZPass office are rehired by a new contractor.

Rick Cotton, executive director for the Port Authority, wrote to the Staten Island delegation Jan. 30 highlighting why and how the agency is working to ensure Conduent employees have opportunities with the new E-ZPass contractor, TTEC.

Cotton’s letter came in response to correspondence to him and MTA Chair Janno Lieber from Staten Island’s delegation of elected officials — Hanks, Borough President Vito Fossella, Rep. Nicole Malliotakis (R-Staten Island/South Brooklyn), State Sen. Andrew Lanza (R-South Shore), State Sen. Jessica Scarcella-Spanton (D-North Shore/South Brooklyn), Assemblyman Charles Fall (D-North Shore/Brooklyn/Lower Manhattan), Assemblyman Michael Reilly (R-South Shore), Assemblyman Michael Tannousis (R-East Shore/South Brooklyn), Assemblyman Sam Pirozzolo (R-Mid-Island), Councilman Joseph Borelli (R-South Shore), and Councilman David Carr (R-Mid-Island/South Brooklyn).

“We propose that retaining all knowledgeable staff would not only benefit TTEC’s efficiency, but also result in cost savings on training new personnel,” the group of elected officials wrote. “Given the substantial contribution of Staten Islanders to your revenue, it is crucial to ensure that E-ZPass users receive reliable assistance. We request your support to encourage TTEC to retain all of the best-trained and knowledgeable employees, fostering excellent customer service.”

Click here to view the full article